Diamondback Bicycles is a major bicycle brand that is based in Kent, Washington.
Diamondback Bicycles (diamondback.com) has 21 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Evelyn M.
Ben and the Great team at Altacycling, are truly the ones I recommend as a "GO TO" for all of your cycling needs. From questions about replacement parts, to getting those parts into your hands, with their expert customer service skills and know how- definitely count on Ben and his team of experts!
Michael C J.
I was seeking some information on an older Diamondback bike to replace the bottom bracket. I sent an email and within minutes had a response! I really appreciated that level of attention. Typically an email inquiry may take days or weeks to get a response. I was most impressed! A great technical support team.
Dan D.
Extremely quick response to a problem with my item received! Could not have been better….very efficient, friendly….everything a buyer could want when unexpected hiccups arise!
Donald R.
They are great at their job and very helpful!
Timothy “timfromga” T.
Amazing support! Answered my questions quickly and was very informative. helped me out tremendously.
guy
i made a mistake in ordering the Diamondback release 5c; didnt realize it has 27 wheels i bought a diamondback release 2 three years ago and love this bike; i mountain bike everyday after work with my two dogs in the woods; i hate when my bike has to get service and i cant ride so i am going to buy a new diamondback; think the Yowie 5C. i filled out the contact us form this morning; Ben emailed me by early afternoon that he would cancel the order Thx Ben
daniel W.
Awesome help I didn’t even know existed! Obscure part to a 7 yr old bike frame(podium equipe) I had searched for weeks with no success. Very happy they came through with the part and did not charge me for the part. Awesome!
Chester L.
This is my 2nd purchase of a Diamondback bike through the Alta Cycling Group. Both experiences were very positive. Customer service is excellent through this vendor. Direct and prompt communications from this vendor are exceptional. The online purchasing process was user-friendly. The bike I purchased was delivered promptly and in excellent condition. It is important to note that 2 days after my online purchase, the price of the Diamondback bike that I ordered was reduced due to an online sale. I contacted the vendor to determine if my purchase price could be reduced due to this sale. The Client Support Specialist contacted me immediately and graciously authorized the discounted price. I highly recommend this vendor.
