Absolute joke company. I received my order after waiting a very long time. The order was incorrect so I was told I would get a replacement which has never arrived. I waited and I waited and I waited I kept emailing them and replying to their Facebook posts. I received an email to say the replacement will be with me in the next 3-5 days. This was months ago. Still nothing.
Absolute joke. The item I received that was wrong wasn’t even good quality anyway I’d like my money back but obviously they don’t reply to the emails asking for a refund. Jokers!
DO NOT BUY FROM THIS COMPANY
SS
Soul S.
Fraudulous Operation
Do not trust this Diamofy. I have sent an email in regards to their fraudulous operation on not deliverying my order. Without success, they responded that I explain my issue in more detail. Simply put, " I did not received my irder that I have paid Diamofy to deliver. .
CL
Claire
Scam!!!!
Order placed on December 15th from an advert on Facebook, on December the 30th I was emailed to advise that there had been a failed delivery attempt, I can confirm that no delivery was attempted at all, on December 31st I received notification that the order had been delivered. Again I can confirm that no delivery has taken place or no attempt to deliver. This is clearly a scam and I just wish I read the reviews before I placed the order.
AR
Arran
Absolutely terrible company AVOID AT…
Absolutely terrible company AVOID AT ALL COSTS, ordered a necklace for my wife for mothers day, it arrived broken, they said they would ship a new one fast tracked, iam still waiting for this now, customer services are terrible they just keep saying its on its way, its been months, do not buy from this shoddy company, just updating this, its now january and replacement has arrived, it is aswful!!! What is shown on website is not what you recieve, its a shame you cannot post images here as id love to show what you actually recieve compared to image on website, they will also not refund me as they say its fine, seriously avoid these scammers
OJ
Oliver J.
Scam company
Scam company. Do not order. I placed a personalised order at the beginning of December. They still have not processed the order. No replies to any emails. No sign of order. (Before purchasing it was confirmed I would have recieved the item in plenty of time for christmas. Safe to say I have been ripped off.
This is a scam. Maybe they process one or two orders or their reviews are fake? Bur majority of people will not recieve an order.
Response from DiamofyDec 28, 2024
Dear Hannah,
We are disappointed to see your review and would like to address the concerns raised. Your order (#189324) was placed on December 9th, 2024. As clearly stated on our website, orders placed after December 3rd were not guaranteed to arrive in time for Christmas due to the processing and production time required for personalized items.
At no point did we confirm your order would arrive before Christmas, as customized products require careful attention and cannot be expedited beyond what is reasonably possible.
Additionally, we have responded to customer inquiries within the standard response times, and our team is dedicated to addressing all concerns. If you are experiencing delays or miscommunication, we encourage you to review the emails sent to your provided email address.
We understand your frustration and regret any inconvenience caused. However, labeling us a "scam company" is unjustified when all terms were communicated transparently. If you would like assistance with your order or further clarification, please reach out to our customer support team directly.
Best regards,
Customer Support Team | Diamofy.com
GT
Georgiie T.
I wouldn’t recommend - avoid
I wouldn’t recommend, no confirmation after placing my order and I’ve emailed 3 times and no response, when I put my order number into tracking it says it’s not been shipped or my emails wrong. It’s been 3 weeks since I placed my order. Not impressed at all!
DL
Derek L.
HORRIBLE COMPANY
Avoid like the plague . Terrible company . They give you a time for when your parcel will arrive . It spent more time vacation in mainland China than being delivered . After waiting too long I said don’t want it so don’t deliver . Then it arrives . I mail again and say don’t want it and collect it’s. After 5 emails being ignored they get back and say “why you not wanting it as it’s not faulty” I explained again I cancelled and it took 3 weeks over the due date and to collect and refund . Back to being ignored again . DONT USE . They don’t care about anything but money .
Response from DiamofyDec 18, 2024
Thank you for sharing your feedback, Derek. We deeply regret the experience you’ve had and understand your frustration regarding the delay in delivery and subsequent communication issues.
As a company that specializes in personalized items, our policies on cancellations and returns are clearly outlined, particularly for custom-made products. While we strive to meet all estimated delivery timelines, unexpected delays can sometimes occur due to circumstances beyond our control, such as international shipping and customs processes.
We acknowledge that our initial responses may not have fully addressed your concerns in a timely manner, and for that, we sincerely apologize. However, we have actively engaged with you regarding this matter and offered options in line with our policies, including a return and partial refund process.
Your feedback is valuable to us, and we will use this as an opportunity to improve our service. If you wish to proceed with a return or need further assistance, please don't hesitate to contact our support team directly at [email protected].
Best regards,
SB
Sonia B.
Necklace
I ordered the necklace on 24th November and shipping should have been 6 days and still not received the item. Sent several emails with no reply. After tracking the item it said it has been trying to deliver but no one in, which is a complete lie as I was in all day on the said date. Just tracked again and saying back at the delivery hub as problem with address, how can this be if they "tried" to deliver a couple of days before?!... don't believe this is a true site and is fake, they clearly take your money and then no commination. I am trying to get a refund but I doubt i will get anywhere with this. Please be careful before purchasing from this site.
EDITED
parcel was delivered on this day,
Response from DiamofyDec 13, 2024
Hi Sonia,
Thank you for reaching out and sharing your concerns. I’ve reviewed your order and the tracking history shows that the parcel was successfully delivered to the specified address on December 12th, with a proof of delivery and GPS confirmation provided by the courier!
If you are unable to locate the package, I kindly ask you to check with neighbors or other household members who may have received it on your behalf. Sometimes parcels can be placed in a secure location nearby.
If the package remains missing after these checks, please let us know, and we will work with the courier to investigate further. Rest assured, we’re here to help resolve this matter for you.
Thank you for your patience and understanding.
Best regards,
Diamofy