Mirza E.
Order never came. Support is not replying!
Unfortunately, the item never arrived. Track number shows some inconsistent information. Nobody replies on emails or messages on social networks. Order was paid, all data correctly sent and necklace never came. It was a gift, that created me extra costs and lot of inconveniences and disappointments. I hope that someone will at least react to this review and try to do what client support supposed to do. Very poor so far. UPDATE: After many messages and mails, finally the reaction came after this review. When the support decided to react, I have to be honest, we solved the issue in a matter of few weeks. At the end, the product is very good and I would consider ordering again. You made a mistake, but at the end, mistake has been corrected. Please, do not push the clients to these extreme measures to get in touch with you. Mistakes happen, no problem, but your support is what make the difference. If it takes weeks just to find someone to reply, then its not the right way to do it. I'll keep my review originally with this update of resolution so the people can be more persistent seeking support that at the end of the day, does its job very well.
Response from DiamofyApr 24, 2023
Dear Mirza, Thank you for your email regarding your order that was marked as delivered but not received. We apologize for any inconvenience caused by this issue. We have looked into the matter and have found that the delivery was unsuccessful and the item has been returned. We apologize for any confusion caused by the delivery status. As the item was personalized, we can either provide a replacement or a refund for the order. Please let us know which option you prefer. Again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue. Best regards, Customer Support Team