Zoneera K.
I placed my order 8 February and now…
I placed my order 8 February and now it’s 8 march and My order never arrived. And when I contact the support they said my order it’s been delivered, but I didn’t received it

Premium fashion jewellery store. Discover our unique collection of necklaces, bracelets, rings, customized name pendants and many other jewellery...
Diamofy (diamofy.com) has 227 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Zoneera K.
I placed my order 8 February and now it’s 8 march and My order never arrived. And when I contact the support they said my order it’s been delivered, but I didn’t received it
Adam S.
Ordered for my wife on 27th Jan now 2nd March and still yet to recieve item. Needed item for 11th Feb for my wedding gift to my wife and service I've received from company Is shambolic. There now ignoring my emails it's now the 8th March and still no item received
Sesil
NB SCAMMERS!!!If i could i would put 0!!!!! Or below! I made an order on 18dec.2022.and tracking shows that it has arrived to my country on 6.jan 2023 and that documents are missing. I have been sending emails to their support and it says that their mailbox is full and cannot be sent.delivery company some crap doesnt not pick up the phone. Diamofy webpage phonenumbers are NOT IN USE!!!! DO NOT ORDER FROM THERE!!! THEY ARE SCAMMERS! Hope karma comes and bites them in the ass.
Response from DiamofyJan 26, 2023
Dear Sesil, Thank you so much for getting in touch. We are so sorry that you have not had a good experience with Diamofy. I understand how frustrating that your order WAS HELD AT YOUR COUNTRY CUSTOMS. Usually, It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond Diamofy’s original delivery estimates, We have no control over these procedures and cannot predict what they may be. We value you as our customer, and to be able to discuss this further and resolve this for you, I am here to give you 100% attention. Please kindly answer me, i have emailed you 2 days ago but still no answer! Rest assured that I will do my very best to assist you as soon as we can. Looking forward to hearing from you, Kind regards, John Parker
Mark
Placed an order on November 20th, and after receiving the email that mentions how long it will take for the item to be delivered, I cancelled the order immediately (within 30 minutes of the order). Their policy states that you get a full refund if you cancel within 48 hours. I've been told that the refund has been processed and that I should get it within 5-10 day. That was on the 25th of November. It is now the 13th of January, I haven't received the refund yet. Clearly a business that scams customers. You should avoid it if you don't want to be robbed.
Response from DiamofyJan 20, 2023
Dear Mark, Thank you so much for getting in touch. We are so sorry that you have not had a good experience with Diamofy. We are trying to locate your order in our system, but we are struggling a bit due to lack of information. In most cases we notice a delay/issue from the customer's bank, we send refunds for cancelled orders immediately. Kindly provide us with your order number, full name or email address you used while placing the order. Once we have this information, we will be in touch to make this up to you. Kind regards, Rebecca
Michelle
They are scammers who do not refund when errors on their part, promised refund and replacement, never received either. Never answer emails and do not answer the phone for hours. When they do they say they'll call back and never do!!!
samantha J.
This company LIED about trying to reach me. They LIED about when a product was going to arrive. They WILL NOT reply to emails. Their customer service is DISGUSTING.
Lisa P.
I have bought two of the same necklaces from this company and both times the chains have broken within days of wearing them! Never again would I purchase from Diamofy such a waste of my hard earns money!! Avoid this company
Stephanie R.
I would give them 0 stars if it was an option ordered a necklace they sent it out with the wrong names engraved on it sent email after email and no reply! AVOID AVOID AVOID!!!