DiamofyPremium fashion jewellery store. Discover our unique collection of necklaces, bracelets, rings, customized name pendants and many other jewellery...
Diamofy (diamofy.com) has 227 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Donna J.
Appalling customer service! I got my daughter a personalised necklace for her 30th birthday and it broke the same day that I gave it her, she has attempted to contact the company by Facebook and not got anywhere I have sent multiple emails with no response this shouldn't break within the same day of my daughter wearing this. I will not order from here AGAIN Get your customer service side sorted out absolutely shocking!!!
Ingrid S.
This company should not be operating....promising refunds after months of chasing them olonly to be ignored!!!!! Shameful company. Do not buy anything from them. They won't reply to emails when it comes to asking for a refund but will quickly reply to a bad review post online. With lies too might I add. They haven't resolved my issue, they haven't sent a replacement and they certainly haven't refunded me..... All Lies.... Stay clear of this company guys.... honestly. Rebecca maybe you should reply to customers emails and not just bad reviews, that would be a start at least.
Response from DiamofyJun 12, 2024
We take your feedback seriously and are concerned to hear about your reported experience. After thoroughly reviewing our records, we have confirmed that all your emails were responded to promptly!!!!! It appears there may have been a misunderstanding or a breakdown in communication. We are committed to transparency and resolving customer issues effectively. Please contact us directly at [email protected] to discuss this matter further and ensure a satisfactory resolution. Your satisfaction is paramount, and we are dedicated to rectifying this situation. Rebecca
Barb
Placed my order on the 21st May, still not received as of today, 4th of June. No response to emails. Very poor customer service.
Ada P.
I wanted to bring to your attention an ongoing issue I have been experiencing with a recent order I placed. I purchased a necklace and bracelet from both customized with four names each. Unfortunately, I have yet to receive either of the items. I have been in contact with the company since early April regarding the missing items. Despite their assurance that the order was delivered, they provided me with tracking information indicating that the package was sent to Louisburg, NC, instead of my address here in Zebulon, NC. I have repeatedly explained this discrepancy to them, but they have been unhelpful in resolving the situation.
Tracey
Placed order took weeks to arrive. Disappointed with the colour very dull cheap silver nothing like the picture, the names on the necklace dark with tiny letters unable to read. Emailed this information took a Couple more weeks to reply asked for photos which i sent, heard nothing since sent numerous emails for update. Recommend not to order from this company and they are based abroad.
Leann T.
Ordered a necklace for mothers day and it never arrived so got in contact and was told i will receive a refund as my order has been lost still no refund ive emailed but no reply. I ordered this the 18th of feb 2024 worst company ever
Response from DiamofyMay 1, 2024
We understand your frustration, and I apologize for any inconvenience caused. After reviewing your history with our support agents, it appears that you requested both a replacement and a refund. However, according to our refund/return policy, we can only offer one of these options for the same order. We did reach out to you regarding this matter, but unfortunately, we did not receive a response from you. Please understand that we are here to assist you and resolve this issue to the best of our ability. Could you please confirm whether you would prefer to proceed with either a replacement or a refund for your order? Your prompt response will allow us to expedite the resolution process and ensure your satisfaction. Thank you for your understanding and cooperation. Best regards,
Lisa H.
I just received my order. It did take ages, but it arrived. Put on the necklace and it literally broke within 20 minutes. I have sent an email regarding this, however, to have a necklace be of such bad quality that it breaks within minutes makes me think I should have chosen another supplier.
Response from DiamofyMar 22, 2024
Dear Lisa, We're truly sorry to hear about your experience with our necklace. Quality and durability are paramount to us, and it's disappointing to learn that your necklace broke so soon after receiving it. We've received your email regarding this issue and are committed to resolving it promptly. Our customer support team will reach out to you shortly to assist you further and ensure your satisfaction. Once again, we apologize for any inconvenience this may have caused and appreciate your patience as we work to make things right. Best regards, Rebecca
Eric
Ordered on 10th february, it's 7th march still haven't received. It says, delivery is 3-5 business days
