Diabolik DVDReviews of diabolikdvd.com

No customer service. Many damaged items. I think they order bulk damaged leftovers from overseas retailers. Avoid.

Be warned the customer service is lousy. I bought a BluRay which looked horrible when I watched on my Sony 4K. I emailed them about this. They basically told me since it was on sale they won’t replace or make it right.I have purchased from them in the past. I will never buy from them again. You don’t treat customers like that. No compassionate customer service with Diabolik. There are much better companies out there who care about there customer's.

I have made many orders from these folks. No problems at all. Good selection and many preorders for special editions, (like steelbooks). I recommend them!

I feel sorry some people had a bad experience with DiabolikDVD. :( I must admit the no refund issues are worrying. I'm in France and I ordered 2 blurays, the fantastic remasters of Excalibur. We have to support such exceptional release ! With basic Fedex shipping, It took 10 days, from the US to France. The blurays were well packaged, not a single scratch or damaged corner. Perfect. Be careful if you check their store tho, because... You'll end up wanting to buy tons of movies. They are the Ali Baba's cave of dark and dank movies. You have been warned !

Warning to everyone, Diabolik won't cancel your pre orders and refund you, instead they will only give you store credit. Which is absolutely absurd, once you place an order you are stuck with it, Amazon and many other companies refund you the amount directly.

Great store. I have ordered from them multiple times. All movies are always packed very securely. From my experience they can take a longer to get preorders out than other stores such as Orbit, but for non preorders I still use them a lot. One of the best physical media stores to order from.

Awesome place to pre order the films you need . Fast shipping and I have never had a problem,, Excellent company

ENG - I wanted a Limited DvD Box from another website but they were out of stock so someone told me to come here and I'm not disappointed. The box got delivered in less than 10 days even tho I'm in France, in perfect condition. Also they respond pretty quickly on Twitter so it's easy to talk to them and ensure everything is fine. Would recommend. FR - Je voulais une Box DvD Limitée mais il n'y en avait plus sur le site d'origine, quelqu'un m'a donc parlé de ce site et je ne suis pas déçu. Le produit a été livré en moins de 10 jours alors que j'habite en France, sans aucun soucis. Aussi, ils répondent assez vite sur Twitter ce qui est plutôt utile pour être sûr que tout va correctement.