Carolyn S.
SERVICE GREAT-DELIVERY NOT SO MUCH
The service is great. The shipping is terrible. I don't know if it's their fault or the post office's but I never get my supplies in a timely manner.
Response from Diabetic WarehouseMay 6, 2024
Dear Carolyn, I understand how frustrating it must have been to experience a delay with your order. I sincerely apologize for the inconvenience. Unfortunately, once packages leave our facility, the delivery timelines are in the hands of the shipping carrier. While we always strive for the best, sometimes unforeseen delays can occur. After doing some research, it looks like packages traveling from Florida to Indiana sometimes take longer than average due to the route travelled. This doesn't excuse the delay, but I hope it provides some context. Please let me know if there's anything else I can help you with. Sincerely, Brian Adl



