Diabetic WarehouseReviews of diabeticwarehouse.org

Response from Diabetic WarehouseMay 6, 2024

Dear Gregory, I'm truly sorry about the unexpected delay in your order. I understand how frustrating waiting can be, and I sincerely apologize for the inconvenience this has caused you. Unfortunately, once we hand your package off to the shipping carrier, delivery timelines are out of our direct control. Sometimes, unexpected delays can occur. We value your business and want to make this up to you. I've emailed you a one-time use discount code for free expedited shipping, which you can use on your next order. Thank you for your patience and understanding. Sincerely, Brian Adl

Response from Diabetic WarehouseMay 6, 2024

Dear Julie, I deeply apologize for the unsatisfactory packaging of your recent order. That's certainly not the experience we want for our customers. We're glad you opted for a return; your full refund has been processed. We're reviewing our shipping procedures to prevent this in the future. We understand you may be hesitant, but if you'd be willing to give us another chance, we'd like to offer you a discount on your next order. Please check your email for the one-time coupon code. Best regards, Brian Adl