Diabetic WarehouseReviews of diabeticwarehouse.org

Response from Diabetic WarehouseMay 12, 2024

Dear Amanda, Thank you for taking the time to share your feedback with us. We are thrilled to hear you've had mostly excellent experiences with Diabetic Warehouse! We apologize for the delay in your recent order. I know how frustrating it can be, especially when waiting for something important. Our records indicate that your order was shipped on April 19th, the same day it was placed, and we apologize that it did not arrive until May 11th. Unfortunately, once packages leave our facility, the delivery timelines are in the hands of the shipping carrier. While we always strive for the best, sometimes unforeseen delays can occur. We want to assure you that your business is incredibly important to us. We deeply apologize that you had difficulty contacting us. If you ever need to reach out, you can always email us at [email protected] or call us at 954-800-2421. We are available Monday through Friday, 9 a.m. to 5 p.m. EST. We'd like to offer you free expedited shipping on your next order to compensate for this inconvenience. We have sent you a separate email with the offer. We appreciate your understanding and hope to continue serving your needs in the future. Sincerely, Brian A