Diabetic WarehouseDiabetic Warehouse makes managing your diabetes easier. We're your one-stop shop for the diabetic supplies you rely on. We offer a wide selection of glucose test strips, meters, lancets, pen needles, infusion sets, CGM devices, and more. Enjoy fast, FREE nationwide shipping and our hassle-free 14-day return policy. Your satisfaction is our mission, which is why over 20,000 customers have given us 5-star reviews!
Diabetic Warehouse (diabeticwarehouse.org) has 5,145 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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5,145 approved reviews, newest moderated first
Carolyn
I have attempted to write a review w details re: Order # 354257 -to arrive by UPS 2-6 days after shipment on 05/02/24. As of 05-13-24 it has NOT arrived and I have Not been notified of reason for delay. Unless this is remedied quickly, I Will NOT be ordering any further products from Diabetic Warehouse. ( My messages were deleted 3 times.)
Robert H.
easy, responsive.
Donald M.
Fast service, good prices and products
Tiffany T.
I specifically told you animal strips for an animal testing machine so I spent the money with no need for the product. You need to listen better
Response from Diabetic WarehouseMay 14, 2024
Hi Tiffany, We apologize for any inconvenience caused by your recent purchase. However, we want to clarify that your order was placed online through our website, and we did not have any direct communication with you prior to it being processed. We strive to accurately fulfill every order placed with us, and in this case, the items you received matched the items in your online order. We understand that you may have intended to order animal strips for a testing machine, and we apologize for any misunderstanding. To resolve this issue, we would be happy to assist you with returning the product for a full refund or exchanging it for the correct item as long as the items have not been opened. Please contact our customer service team for further assistance. We value your business and want to ensure your satisfaction with every purchase. Sincerely, Brian Adl 954-800-2421 [email protected]
Jessica F.
Still have not received my order and it’s been over 6 days.
Response from Diabetic WarehouseMay 14, 2024
Dear Jessica, I'm truly sorry about the unexpected delay with your order. I know how frustrating it can be, especially when you see the package taking an unusual route. Unfortunately, once packages leave our facility, the delivery timelines are in the hands of the shipping carrier. While we always strive for the best, sometimes unforeseen delays can occur. I sincerely apologize for any inconvenience this may have caused. We value your business and want to make this up to you. I've emailed you a one-time-use discount code for the expedited 2-4 day shipping option, which you can use on your next order. Thank you for your patience and understanding. Sincerely, Brian Adl
Jose A.
Very good I will come back.
Barry S.
Very efficient
Robert T.
shipping problems caused by incomplete address. this has happened 2 times. the product can spend weeks in the shipping process due to the post office incredible inefficiency !!!!! A look at the tracking is mind boggling to any normal human being !!!! your people on phone get a 10 ( the rest is crap!!)
Response from Diabetic WarehouseMay 13, 2024
Dear Robert, Thank you for sharing your feedback regarding your recent shipping experiences and your kind words about our phone support team is greatly appreciated. We understand your frustration with the delays. Upon reviewing your order, we noticed the shipping address you provided was incomplete, missing the street name and only including "leave on porch if not home #287". This missing information caused the package to be undeliverable, resulting in the delays you experienced. The same address was used on several of your previous orders which is why they were all undeliverable. For future orders, please ensure that you provide your complete shipping address, including the street name and number, city, state, and zip code. This will help ensure prompt and accurate delivery. If you need help placing an order or have any other questions, please don't hesitate to contact us. We are always happy to assist you. Thank you for your understanding and continued support. Sincerely, Brian Adl