CCS MedicalReviews of diabetic.com

called to see why my supplies hasn't shipped and have yet to be able to talk to a human I've been put on hold for 2 hours almost each time emailed them twice and have yet to hear anything back. the customer service is trash.

I've been in communication along with my daughters doctors office since June 2025 and its now march 2026 and still NO medical supplies for her insulin pump . They promise its getting shipped, then when shipment dont arrive and i call after hour to 2 hour wait just too talk to someone they then say they need something else from the doctor this place should be SHUT DOWN !!!!!

I understand

Was a customer of CCS for eight years. They steadily went down hill. Always attempted to charge me for my insulin pump supplies when my insurance covers all supplies at 100% after deductible. That would force you to need to place orders through a representative and they rarely answer the phone. They also continually hound you to order supplies with reminders and then continue to remind you that the order will ship "soon." The last straw was my latest order which I authorized a few weeks in advance and a week after the "shipping date I still have no supplies. Running out of my infusion sets, I was able to start service directly with the pump manufacturer and I'll have my order in a few days. I called to cancel my order from CCS and it took five hours for the call back. Also need to wait for a refund because of course they charged me when I shouldn't have been charged at all. I also closed my account with CCS because I'd rather use a rusty syringe than suffer with their terrible service

Piss poor customer service, unauthorized charges on my credit card that later had to be credited back, missed ship dates for critical supplies, eternal hold when calling them- no one ever answers just recordings over & over telling you to use their website.

I am in the process of getting a insulin pump from CCS. I was told it would ship three weeks ago and still have not received the pump or even a notification of the tracking information. I have call multiple times and the automated system say wait time is approx. 5 minutes. Two and a half hours later still no representative has answered. Their customer service is terrible. You can't even talk to someone together a status on your order. Terrible service.

Called on Wednesday and used their callback feature as it was over a 30 minute wait. Asked about the status of my order. The representative said it was being shipped that day. I was down to only 2 infusion sites. Checked the portal on Saturday. It said my shipment was in NJ and that I should expect my package on 2/16. Now I am down to my last infusion site. Checked the portal again on Monday 2/16. It said my package was set to be delivered on 2/16, but it said also that it was waiting insurance approval. Called CCS medical and said it was over 30 minutes, so I left a call back. Nobody called back for over an hour, so I called again and this time waited over 1 and half hours and still nobody picked up. Finally I got the call back that I had left 4 hours earlier. The rep said that CCS was still waiting for approval from my insurance company. I asked why they never called me about this. She said she didn't know. I told her I was in desperate need of infusion sites. All she told me I could do was to call Tandem, so I called Tandem which picked up right away and they were able to send me 4 infusion sites overnight but I had to pay 35.00 dollars. I had no choice but to pay. CCS medical used to pick up the phone within a few minutes, so I don't know what is going on to having over 1 hour or more waits. I am very disgusted and disappointed with this customer. It is hypocritical for insurance companies and doctors to tell diabetics to watch their blood sugar when it is so difficult to get supplies.

I placed a call to 1-888-MEDICAL. After confirming all of my information I was told, "Estimated wait time, 30 minutes". Really? I accepted the call back feature when it popped up on my phone screen. Six minutes later my phone rang and I accepted the call from CCS Medical. I was immediately placed on hold with lousy music to listen to for over 53 more minutes! A total of 59 minutes and 34 seconds to speak to a human! As a side, my call was necessary for me to get a $155.93 refund on an order that I should not have been charged. Humana paid the full amount for the order. Additionally, I was place on hold an additional 4 times and transferred to a second employee to process the refund. According to my phone log, I spent a total of 1 hour and 13 minutes for CCS Medical's error. Please tell me why I should not be refunded additional monies for my time?