CCS MedicalReviews of diabetic.com

They don’t deserve one star! If you have any other choice run away!!! They don’t answer phones website is awful!!!

The VERY worst company I have ever dealt with and I’m 67 years old. No customer service, I’m so glad my doctor is sending me to another company for my diabetic supplies, be prepared to spend a minimum of 2 hours on hold and that’s if you call at 8 am. If there was ever a company that should be closed down it’s this one, THEY SUCK.

Five weeks of trying to get in pump supplies Always paperwork issues, excuses Now I'm with Edwards, medical suppliers.I have no issue with them.Recommend everyone leave this company.Then go to edwards

I was overbuild by CCS Medical. I caught the mistake in November 2025, it is the second week of March and the issue has not been resolved. CCS Medical has routinely said they have sent a check in the mail to correct the overcharging, but I have received numerous mailings for re-orders, but have not received the check to correct their mistake. I have waited on the phone for them to answer my call and have been hung up twice after waiting 45 minutes for them to answer. CCS Medical is terrible and I would advise no one to do business with them.

I wish I could give negative stars!! I ordered insulin pump supplies in December and they still haven't sent them. I have called and spoke to a very rude representative who said both of my insurance companies are saying they are primary. I called them both and that is not true. My secondary has never been my primary. I did find out they have never billed my secondary. Yet they still have not sent my supplies. In October of 2025 they changed my credit card twice once for the supplies and the second for no reason over $300 and refuse to return it!! This is the worst company. They hold people's health hostage by not sending out life altering and saving medical equipment!!

What a useless company. After my insurance company switched to them it took forever to get my supplies and I went 2 weeks without them. Now after I finally started receiving them, they sent me the wrong thing and I have been on hold for almost 45 minutes waiting to try and straighten it out and most likely I will run out of my supplies before anything is fixed. t's very comforting to know they take my health needs SO seriously by continually screwing it up

I only gave them 1 star because there were no negative stars available. What a worthless waste of time. Glad my insurance company BCBS of Kansas City got a good deal to use them as an in network supplier. They have had my information for 1 month and have yet to complete an order. Every time I speak with them and every time BCBS of Kansas City speaks to them there is another excuse as to why nothing has shipped. This is not a luxury item that I can do without. It is insulin pump supplies that I use to live.

I received several emails from CCS on 02/03/26, 02/08, 02/13 and 02/18 that my pump supplies would be shipped on 02/19/2026. On 02/25 another email informed me that authorization for said shipment was overdue. On 03/02 another email informed that the shipment would be on 03/07/2026. That is 17 days after the original ship date of 02/19. After several years of good service. This is unacceptable. Of course, reaching a human by phone is also an impossible option. And of course, their web site was not working. One could log in but when clicking on the order number it would not allow you to complete the oder. CCS is seriously failing. Are they still trust worthy?????