CCS MedicalReviews of diabetic.com

I’ve used ccs medical in 2025. I’m not sure what is going on but ccs medical service is now terrible. I’m been trying to get my daughter’s insulin pump supplies for the past month and still no supplies. I’ve called several times with promises of that’s all we need. Then nothing happens. I’ve been calling the past few days and I’m on hold for hours. I’m not getting the option to have them call me back. No email response either. I’m just trying to cancel the entire order at this point. So, I can use another supplier. If they don’t return my copay. Im disputing the charge with my credit card company since I’ve never received the supplies. The website is useless unless you are initiating the order or updating payment and insurance info. Basically, any information so they can collect money.

I’ve been on hold for up to two hours. They say they will call back but never do. It’s all automated. It’s the worst medical supply organization. If you do get through. They put you on hold forever. I returned an item and can’t find out if they received it yet.

I looked at my account and noticed a charge for almost 600 dollars. I called the company no answer waited 3.45 hrs and hung up tried at 8:00 am the next day waited on hold for another 2 hrs. I’m going to my bank to make a fraudulent charge and change my bank info. And I’m calling my insurance company to complain to them.

Could not be more disappointed! They say and their website confirms my Continue Glucose Monitor was shipped, when in fact it was not. This happened twice!! So I go without my monitors for over a month. Calls go to hold for over 2 hours!! Then they recording says that they will call you back and they never do. Very dangerous for something as vital as your health...

IF I could give negative stars I would. Never aswers the phone. Will not call when you send a email asking for a callback. Instaed they ask for info. Like they don't know who I am by my phone, email, or address. 1in 2025 they charged me a 20% copay. I found out from my isurance company that the deductable was eliminated January of 2025!!!

They suck! Worst customer service I have experienced! Canceling all orders with them. I hope they ship them because I have no intention of paying them.

CCS has never been the preferred 3rd party for me, however, they were at least manageable until last month. A few weeks ago, I received an email that an order was being mailed out. It even stated that I authorized it I had not reached out to them online or the phone for anything. Then there was a problem with the delivery. I had to sign for it, which has never been the case either. In all my years with them, nothing has ever needed to be signed. I wasn't home and received a notice from USPS. I set up a redelivery and stayed home the entire day for this. On the following business day, the tracking stated it was set for redelivery on the day that had already passed. I emailed CCS and didn't receive a response. I checked the tracking again 3 days later and it was being sent back to them. I emailed again asking them to take the charge off my insurance company. I received a response a few days later stating that I spoke with a representative and the issue was resolved. Again, I had not spoken to anyone by this point. I responded with that, and finally received another response that the warehouse had received the original package back. Last Monday, I tried calling and waited on hold for 1 hour and 17 minutes. I finally hung up. I have emailed them again, asking them to release the insurance claim, and no response. I am on hold again, today, it's currently been 1 hour and 25 minutes. This company has gone so far downhill. I will be finding a different company very soon.

This is the worse company in America and should be closed down by the government immediately. They claim your deductible is $x,xxx.xx and take your money and when the insurance company pays the full amount, it will take you MANY calls HOURS on hold (average wait time over 1 hour) and NEVER give you your money back. To the Executive leadership (that's a joke) how do you sleep at night? I know laughing all the way to the bank stealing Seniors money! I would be embarrassed to work for this company!