CCS MedicalReviews of diabetic.com

Trying to get diabetic supplies from this company is like pulling a tooth. This company simply needs to be out of business and we all need to file a class action lawsuit against them to ensure their demise. They are a joke, I have never ever dealt with a company, a medical company that was this bad. They have more buffoons working there than you can imagine. I am disgusted with this company which is why I filed a complaint with the Better Business Bureau.I have also filed a complaint with my insurance carrier and I’m speaking to my brother-in-law who is an attorney to see what legal remedy there may be because they are putting peoples lives in jeopardy.

Bad company ,had to pay in full before order is shipped.They could not come through on order so I called for a refund . They said it would take up to 4-6 weeks to process , they only do it at The end of the month . That was around 4/25 . I called them and said they would process it in 3 days . It’s been 2 weeks since then and no refund . Every time I call they put me on hold for up to a 1/2 hour at least . Still no refund . They require payment before processing order , I called and demanded my refund immediately but they ignored me , still no refund ?? Bad company

This company is a daytime nightmare. Every negative thing that has been said by others has been my experience. They don’t care about their customers. Can’t wait to see how they handle billing- that’s assuming that after eight weeks they actually send my Libre sensors. My doctor’s office is utterly disgusted and worried about my health. Anyone ready for a class action?

This company sucks! We have been going round and round with them for 9 months about getting our son's diabetic pump supplies. We have gotten 1 order correct during this time. And at his last appointment, his A1C was up over 9 and his bloodwork showed signs of early kidney damage. He's 15 years old!! Today, when we called them, we were told that they don't have a prescription or PWO or any clinical notes to go with his file. What a load of CRAP! I just spoke to the person at the doctor's office who verified that they have sent over everything they could possibly need and a prescription that's good for a year! Do not use this company if you have any choice at all. They don't care about their customers health at all. I'm thinking at this point of hiring a lawyer and filing a class action lawsuit.

The billing department is the worst. I called and cleared up the problem twice and 2 years later I’m still getting billed for the same thing only they added more to it. I have a credit card and n file and they bill that and then bill me a 2nd time. One month they didn’t even bill my insurance and sent me the whole bill!!

Impossible to speak to a customer service representative. Quarterly orders never come on time always a month late but bill insurance immediately. Can't figure toe insurance companies continue to use them

For the last 4 years when we need to reorder transmitters from CCS it takes at least 2 weeks of calling to get the order entered, this is even after they get all the paper work that is needed. We have no problem getting pump supplies or the G6 sensors ordered. It is just the transmitter and every time you call they have no record of your other calls. Worst customer service.

I have been trying to switch over to Dexavom from the Libre system. My Doctor sent over the order on June 24th and today is October 1st. I even declined a libre order for august because I was told the Dexacom was going to be shipping. The story changes every time I call. This has been the most time consuming and frustrating issue I have had to deal with. I now have no Dexacom and 4 hours left on my lady Libre. I give up. They say they care about their customers but this is a joke.