CCS MedicalReviews of diabetic.com

The absolute worst customer service I have ever experienced in my life. I would not recommend this company to my worst enemy.

This is beyond a doubt the worse company I have every had to deal with. I am suppose to receive my Dexcom G6 and Tandem insulin pump supplies from them but this company is so inept that I very seldom get my supplies on time or at all. CCS Medical will not notify me if there is a problem such as not having a current prescription or the prescription had an error in it when doctor submitted it. I have sat here with no supplies waiting on a supply that never comes. My doctor has sent them new prescriptions at least 10 times since Oct. 2022 and my doctor even called them. Still no supplies. My doctor called me today and said he was sending my prescriptions to a different company. Thank God that I won't "EVER" hane to deal with CCS Medical Supplies again. I will tell anyone who will listen to run as fast as you can away from this company. I would rate it a minus 100 if possible. This company needs to be shut down and I will be telling Medicare that they need to ban this company from servicing or rather non servicing Medicare patients. I wish Medtronic supplies would offer the Dexcom G6 and Tandem Insulin pump. When I used Medtronic before, for years before getting my new insulin pump, I never had any problem with them. Only reason I left them is because I needed the Dexcom G6.

I never received an order on time without making numerous calls for assistance. Have been out of sensors for a couple of weeks now. Everyone there has a different answer as to why the order hasn’t shipped yet. They transfer you to another department and then drop your call. I will no longer do business with them and have switch to another Diabetic Supply Company.

horrible, horrible, horrible...taking forever to get supplies approved, misled me several times on phone lied to me said the labs and paper work needed (which were sent 2 weeks before) I don't have any supplies, I don't have any more money to pay out of pocket, CCS has a $300 plus credit on my account. The customer service rep was so rude and impatient, yelling at me on the phone. I am so frustrated. If I could I would give minus 5 stars.

If I could give zero star, or less, that would be ideal. Don’t know what’s going at CCS, but I’ve been a customer for years and recently, for the last 3 months, I can’t get my life saving diabetic medical supplies. Every time I call they state a different issue, which the. I have to “fix”! Mind you, my endocrinologist office has always been mindful and had things sent on time and/or as I politely requested. I’ve been needing my next shipment of sensors since October 2022 and my transmitters since November 2022. Multiple call have been made on my behalf to CCS and multiple faxes have been made to CCS from my endocrinologists office. The issue is not me as the patient nor my doctors office! The issue her resides on CCS, their non-caring customer service personnel that disregard one’s input and even hang up on you! Do they not understand that they’re dealing with individuals who’s life depends on their medical equipments and we’re contacting them to attain our supplies which I just paid my almost $1,000 deductible in order to “have it shipped the next day”….funny they can quickly take my money, but they can’t quickly send my needed supplies! I hope the direct, the board, and other higher ups read all these reviews and maybe, just maybe, realize that so many customers can’t be in the wrong; thus, turning their attention inward within their company! Maybe getting attorneys involved would light a fire under CCS‼️‼️‼️

Shouldn't take 3 weeks to get insurance approval I called the insurance company and they Have never been contacted yet This is life saving equipment for diabetes . this company shouldn't be in business!!!! Call CCS Numerous of times and Can't get this problem straightened out Maybe we all need to get together on here and talk to a lawyer more power In numbers these people are playing with lives and getting away with it

New Tandem pump user. Supplies sent by CCS Medical. Three orders, none correct yet. Doctor wrote prescription for specific infusion set, CCS sent another I couldn’t use. Called them, they boldfaced lied to me and said Tandem quit making infusion set Doctor ordered. Called Tandem, had the correct infusion set in 24 hours. Second order wrong. Sent back wrong items, emailed correct instructions, no response. Called CCS and they lied again and said they tried to contact me. Runaround every time I talk to them. Finally got a supervisor to give the corporate runaround.

I called gave them my new doctor's information last week. I called last Friday and they stated it will be delivered in 24 hours. Still didn't hear from them. I called Monday said it was going to be delivered in 24 hours. Tuesday comes, today still no sensors. They said they needed a preauthorization. I called back at 230pm today and they said it will be delivered and will have by tomorrow. One of the people I talked was very rude, would not let me talk. THEY ARE PLAYING WITH PEOPLES LIVES HERE. IF SOMETHING HAPPENS THERE WILL BE A LAWSUIT