CCS MedicalReviews of diabetic.com

I was told that my insurance paid at 100%. The first two 90 day shipments, I owed nothing. Today, I receive a bill in the email stating that I owe. This is not what I was told and not what I signed up for. They misrepresented themselves. I have heard that this happens quite frequently. I have sent an email asking why I was told insurance paid at 100% only to find out that was not true.

My son is a type 1 diabetic who gets his Dexcom CGM sensors from CCS Medical. These sensors are constantly shipped late. Six of the past 12 months, they were shipped late. I have sent an email to the manager of patient services; Jennifer W regarding this. THREE requests and NO REPLY. I have also sent an email to the Chief Operations Officer; Steve K. THREE requests and NO REPLY. I am working with my son's insurance company to have these sensors available at CVS pharmacy. Once the insurance company approves this, then it will be good riddance to CCS Medical. If you are having shipping problems, I highly recommend you contact your insurance company and request pharmacy pick-up for the Dexcom CGM sensors. If I could give a negative rating for CCS Medical, I WOULD!

I have read a lot of reviews sounds so familiar I have dealt with the same BS Not sure why this company does what it does to their customers They need to have a meeting with all their staff every single one and get retrained if this is how they were trained there is a lot of wrong to this Company I've been told 3 times they need doctors notes updates I called the doctors they had already sent what they need so they seemed to like start the process all over again needing to know all my pump information when I bought it how long I had it all that stuff send it over then it's denied for whatever reason as they say they need more doctor's notes what do they need that's the question and explain it to the customers don't make the customers feel like they're stupid Thanks for all the reviews I have read it's not just me I knew it wasn't me from the beginning but now I am for sure stamp it's not me good luck to everyone who is in need of any type of diabetic supplies

Horrible customer service. Problematic billing issues. Once you can actually reach a CSR, after hours of hold time, they offer little help. Have been working on a billing issue that resulted in an admitted credit from CCS that has not materialized even after hours on the phone from patient and insurance provider.

I would give a zero if possible. I'm writing this as I am waiting on hold. Transferred twice and still waiting. 1 hour and 24 minutes and counting! Horrible service.

They are a horrible company to deal with. They lie and you wait 2 months after repeatedly calling them to send your CGM. Most worthless company I have ever dealt with in 50 years. I suggested anyone reading my review to go somewhere else!

Honestly 0 patient service

After calling their order line and being directed to their web portal, and after completing all information requested on their very elementary portal, i then still has to call and spend over 2 hours on the phone getting an initial order of CGM and insulin pump supplies set up with a customer service rep AFTER their insurance dept. confirmwd my deductile and copays, only to be told my order still has to "be approved" by some other department before they can ship it. I was informed that approval process can take between 7-10 days. What the heck?? I NEED DIABETIC PUMP AND CGM SUPPLIES ASAP!!! Compared to my last insurance company's preferred diabetic supply vendor, CCS Med isn't even a 1-star. Ive been oedering diabetic supplies online for 20yrs and CCS is the WORST supply company I have ever used. Do yourself a favor and FIND SOMEBODY ELSE to supply your diabetes care needs!!