CCS MedicalReviews of diabetic.com

Horrible experience! Sent me the wrong insulin supplies. Long wait times to speak to a representative. Not helpful!

It has taken over 2 months to ship my supplies. every time i call in because they don't call you you wait 1-1.5 hrs on hold. Each time is a different problem. This is the worst company i have ever had to deal with and now am out of supplies, i cant explain how frustrating this company is.

Absolutely despicable company. Don't expect to be taken care of. After a denial of a claim for my Dexcom sensors by my TRICARE insurance, it was tracked back to CCS's customer documentation staff who did not furnish the necessary paperwork requested by TRICARE. When I tried to resolve the issue with CCS, they would hang up in mid-call and after identifying the issue denying the claim, their customer documentation staff absolutely refused to help and provide the paperwork to TRICARE. They told me to file an appeal with TRICARE. TRICARE has since explained how they tried to contact CCS for the paperwork to get the claim approved and were ignored. TRICARE is reaching out directly to my doctor and will sidestep CCS while I shop for a better medical supply company to fulfill my needs.

Horrible service, sent wrong order, and it's been 3 weeks and still can't get refills. Wish I could use someone else more efficient

If I could give -5 stars I would!!! Nearly every negative comment I have read has occurred with me as well!!! I have been a health care professional for over 35 years & I have NEVER experienced this low level of professionalism!!! Every 3 months I spend HOURS on hold with CCS trying to reorder my senors since I am a Type 1 Diabetic!!! They "claim" my MD has denied their requests when his office NEVER received any requests!!! They claim my credit card is not on file ( although CCS used previous month)!!! Every 3 months there is a different issue that doesn't make any sense why my sensors are not being shipped as promised!!! The other day I spent OVER 2.5 hours on the phone with 4 different representatives from 2 different depts & still got NO RESOLUTION!!! I asked to speak to a supervisor in hopes of resolving my issue!!! I was denied & placed on hold for another 30 minutes!!! In frustration I finally hung up on the representative!!! However I am filing a formal complaint with Humana & Medicare for the lack of professionalism & service by CCS!!! I encourage everyone to take the time & effort to do so!!! This is the only way to force needed change in this company!!!

I unfortunately was told I had to deal with this company for my medical supplies. I first called a number and set up my account with a woman in Clearwater Fla. She told me I would receive a call from another department in 2-3 days to complete my order. 5 days later the same woman leaves me a voicemail and says to call another number. I finally call and a very rude woman tells me I have no account. So I ask how she knows my zip? She says my zip must be from my insurance. 😳 Then she says she sees my account but no notes. Then tells me she sees notes but they say I need insurance information. 😳I tell her I already provided this. She tells me it’s not complete. She is arguing with me about everything I say.😳 I ask two times for a supervisor because she keeps contradicting herself. She tells me I said I talked to multiple people. I told her “ I said to you I had ONE initial call and a voicemail and now THIS CALL and I ask her why she seems to be talking from both sides of her mouth?” I ask for a supervisor AGAIN. She slams the phone down and disconnects the call. I now see CCS medical has extremely poor service. I will not deal with this every month. They need to hire reps that can articulate themselves properly on a call without causing unnecessary confusion!

Ccs Medical is the worst diabetic supplier You have to wait on you phone for 30 to 45 minutes and if you get disconnected they do not call you back waiting for my son censors to be sent out for almost a month now and still did not receive it.This company should be shut down they sucks my son should not have to wait this long for his supplies

CCS Medical has issues with getting orders out in a timely fashion. My son is a Type 1 Diabetic and CCS's follow through on obtaining doctor's prescription orders is always lagging. They blame the doctor's for not responding to their requests, while the doctor's office says they never received the requests. When calling CCS, you will wait upwards of 30 mins on hold to speak to someone who can never answer your questions. These supplies are life-saving and when they are delayed families get anxious and upset and rightly so. If you like your medical supplies delivered late, and you don't mind long hold times, then CCS is right for you.