CCS MedicalReviews of diabetic.com

This is a terrible company. I've been waiting over 4 months for blood monitor. Every time they put the blame on my insurance and they are "waiting for authorization". When you call them they tell you it's not their fault.

e careful when you deSk with this company, they ship out expired supplies then they tell you to contact the manufacture. It is ccs medical that is shipping expired dexcom G 6 sensors. Check expiration dates when you receive supplies seem like common practices to ship expired items. This is a very untrustworthy company deal with them with caution!!!!!!!

I ordered a mew insulin pump lasr year. Ecem after paying the 905 copay, 2 months later i get a bill for 3162. I found out they used an out of network provider wituout telling me ahead of time. If i had known i wouldn't have used ccs. And ccs doesn't even show up on the insurance claim, this other provider does. Now im stuck paying this srupid extra bill i wasn't expecting. So i recommend to steer clear of this company.

This is the worst medical supply organization I have ever dealt with! If you can, run from them as fast as you can. My supplies are never on time; the wait time to speak with customer service is hours; they get back to you with "canned" responses to your issues even when you request to have a solution provided. They need a remedial course in customer service!!!!!!

I AM BESIDE MYSELF WITH FURY. I have been waiting over 30 minutes to authorize by phone an order that was previously authorized online on April 10th. The portal that they insist we use to authorize DOES NOT WORK! NO WAY TO GET AHOLD OF THEM ON THE WEEKENDS AND NO CHAT MECHANISM AND NO RESPONSE TO EMAIL. I CANNOT BELIEVE A COMPANY WITH THIS MANY ISSUES IS ALLOWED TO DEAL WITH VULNERABLE PATIENTS WHO NEED SUPPORT!

If you need to contact them by phone, they have the worst 20–30-minute wait time, and billing takes over 1 hour and 30 minutes. They collected a copay for my sensors, and now the insurance says I didn't owe a copay. They will not refund my payment. Plus, it took them over a month to ship once I paid them the copay I didn't owe. This is the worst medical supply I've ever dealt with. The real rating should be a negative 5.

Tried to order supplies they keep losing prescription. I now have that problem fixed now they keep telling me need some more info from doctor. This is so silly it's funny do not use them they will over charge you as well.

Would be negative if possible. CCS frequently uses "documentation or Insurance issues" to delay shipments. Who knows why? I verify my insurance coverage and prescriptions myself. All in order. Just word salad from the rep if you get through. 55-minute wait or go to the useless website. They only want their money on time, to heck with our supplies. Many calls from CCS to get the order confirmed for shipment on 04/04/2025. Now delayed for documentation. Normal operating procedure.