Dia Display StudioReviews of dia-dia-dia.com

Response from Dia Display StudioMar 10, 2026

Dear customer, We apologize for the frustration caused. For any future order inquiries, please feel free to contact us at mailto:[email protected], and our team will respond promptly. We'll work on improving both our shipping and communication. Thank you for your understanding. Best regards, Dia-dia-dia Team

Response from Dia Display StudioFeb 26, 2026

Dear customer, I am deeply sorry for the inconvenience caused and for the disappointing shopping experience. Despite our continuous efforts to improve our packaging, challenges during long-distance shipping can sometimes arise. 1.We will promptly send you a brand-new aluminum alloy frame for you to replace the damaged one. 2. to protect the acrylic material, there's a protective film on the surface of the logo. We kindly suggest you try peeling off this protective layer. If you still have any concerns after removing the film, please don't hesitate to reach out to us. Best regards, Dia-dia-dia Team

Response from Dia Display StudioFeb 26, 2026

Dear Customer, We're truly sorry for the disappointment with your Jack Sparrow pirate ship frame purchase. The higher price is due to it being a solid wood frame, which is heavy, leading to elevated global shipping costs. Our website clearly states an ETA of 7–14 business days for standard shipping, and your one-and-a-half-week delivery falls within this range. Based on the pictures you provided, there's a minor crack on the wooden edge, and the frame remains usable. Nevertheless, we've already processed a full refund for you. We value your feedback and hope to serve you better in the future. Best regards, Dia-dia-dia Team

Response from Dia Display StudioFeb 26, 2026

Dear Customer, Please contact our customer service at mailto:[email protected] with photos. Our team will verify and arrange compensation or after-sales service promptly. Thank you for your understanding. Best regards, Dia-dia-dia Team

Response from Dia Display StudioFeb 26, 2026

Dear customer, 1.please check if you've installed the batteries（battery model :CR 2025） in the remote control Check if there are any issues with the installation of the battery (front or back) and then check if the light on the remote control is on. 2. try adjusting the lighting modes using the buttons on the remote. 3. You can press the buttons on the remote control while pointing it at the receiver. Best regards, Dia-dia-dia Team