DHLReviews of dhl-usa.com

Made overseas purchase just prior to Christmas. My first experience with DHL. Overseas transit seemed fast enough, as did state to state transit. Problem(s) began with local delivery. After original email from DHL informing of pending delivery, I signed up for status updates using link they sent. "Out for delivery" status update first appeared 12/30/2022 @ 0924. As this item was a pricey one ($6000) I elected to stay home and wait for it. All day. No delivey no status updates. Tried to "Chat" with their computer but that almost never works with ANY company. Next tried their voice automated assistant, which gave me very little time to enter tracking no. (Aprox 5 sec.) before informing me package was "Out for delivery" this was @ 10pm. Then connected me to customer service which was closed for the weekend. Started Googling to find options( since none were forthcoming from DHL itself, and found they are virtually nonexistent. Sat 12/31/2922, today, status updates began @ 0730 and have continued till present 4:30 pm. 31 hrs and counting waiting on this delivery which I can't even be certain of its exact whereabouts. I had to give a 1 star rating to write this review. Only time will tell if even that is deserved

Quite possibly the worst carrier service on the planet. Crappy updates, slow ship times, and customer service is all but non existent.

I have been waiting for a package from Japan. It took 1 day to go from Tokyo to Cincinnati, and it has not moved since. It has been seating in their Cincinnati hub for 4 days already and it not moving. This is unacceptable especially since I paid their highest fee to get it in 4 days. I will never use DHL ever again.

Trustpilot you should get a another star with a negative behind it. This company is so horrible. I dont know why The Attorney General has not closed them down. I hated to give them one star. I have had a package sitting some were since November 16, 2022. With the same complaint. Always going to get delivered the next day. The package never comes. This company collected a Duty Tax Also. How can they collect government money then never deliver the package. My package was valued at over 1100.00 Dollars. 11-30-22 Tomorrow never comes. This was located in Missouri at Their Hazelwood location.

These delivery drivers are lazy, incompetent, and unreliable. DHL will provide a delivery date and time, and then the drivers will just call it a day near the end of their shift, and head back to the warehouse with undelivered packages, and then deliver them a day or two later, whenever they finally get around to it. This is after paying for “express service”. This company is a joke. Note all the 1 star reviews. Unfortunately there are no other available shippers for overseas.

My husband ordered a grill off eBay. It was supposed to be here ( AR) by Sept 28ish. We'll today is November 1st so not here. In investigating the order on eBay it was shipped though this company & Wes delivered to Brooklyn, NY it was even signed for by someone with another name. Customer service is HORRIBLE , no help. I couldn't talk to a real person & all they said was they couldn't find the order & we had to contact the seller. Even after I explained that it was sent from China & there was no contact info except a na.e that was only a bunch of random letters. The were not only unhelpful but rude. No One should ever use this company. Granted my husband should have looked & seen it was originating in China, but it was delivered & signed for to the WRONG state. NY is a long way from AR. It's like they delivered it next door & since it had to be signed for the delivery person should have seen it was the wrong addressed & a on the wrong side of the country. I wish I could give it a negative 5 but that was not an option.

I needed to get in touch with CS I wasn’t even able to write to them everything is answered by a computer and if you call them no one answers. They should think how unfriendly and extremely inefficient is this service.

DHL NEEDS TO GO! They are useless! Ordered from the white company 8/9 and they ship my package out through DHL. Package ends up being lost and the company sends a replacement 9/6 expected to arrive in 3-5 days. Received the replacement today 9/20 and items inside are broken. The package was obviously handled very poorly. When I inquire with DHL about the lost package they tell me I’ll have to contact the merchant about the issue. Like, what does the merchant have to do with anything after they hand over the responsibility to DHL? F you guys.