DHLReviews of dhl-usa.com

I would give zero stars if I could. The worst delivery company ever. Worthless app. Finally got through to live agent on customer service. Delivery first delayed, then on hold. Agent requested that I agree to check off release of DHL from liability for damage or theft due to my request for change of delivery instructions. I MADE NO CHANGE TO DELIVERY INSTRUCTIONS!!! I refused and the agent immediately backed down. Either a scam to cover up damage or a complete clown show. Meanwhile, still waiting for a delivery date.

I honestly don’t know why anyone would choose DHL as a shipping partner. The tracking information is jgarbage, the shipping time to customers is extremely slow and they do not communicate. Cheap is not always a good idea.

This company is broken. No response to multiple emails. impenetrable digitized ‘customer service’ tools. The chat was so useless it was almost funny. I should have taken a screen shot. When I finally did get to a human, he demanded to know who gave me the number (it was from my 3rd attempt at the chat) and told me I had the wrong department. ‘What do you expect me to do, I don’t know any of those people’. He gave me another email address which I added to the four that were already not responding, and re sent a request to simply respond. Nothing. My shipment sits in their Miami warehouse, having missed a consolidation for the Caribbean. My, and my freight forwarders’ multiple emails remain unanswered. Who pays for the extra costs? I suppose I should be happy to simply get my stuff safely out of DHL’s hands. This remains to be seen, and I’m concerned. Wish me luck. Nobody needs this hassle.

For 1 week they kept telling us we will get back to you within a few hours. Shipment has been sitting in their warehouse for 10 days and still hasn't been delivered.

I wish i can give them 0 review pathetic service i have ever gone through when i track my parcel it always say arrived at this destination and when i call them they say its not their yet then who the heck they updating over there,such an headache. I dont know why they give estimate time if it takes week later than that i told them this parcel is timely sensitive they gave mệ estimate time and it never arrived .. i m so done with them never ever in my life trusting DHL . Worst company ever.

La entrega de mi paquete esta retrasada desde su 29/06, última fecha de entrega era en 4 y hoy 6/07 aun no lo he recibido, aunque dijeron que llegaría ayer sin falta, según mal de la empresa firmado por Warner Herrera

Paid for an expensive overnight delivery, then the driver came out of the blue, didn't ring the bell, didn't leave a note neither the package was left! I offered to go to their warehouse to pick up the package, but they don't do that, so, now, they don't have another attempt until 24 more hours or the next option is 4 days! Are you kidding me?

Los trabajadores de dhl en miami te roban, aparte de eso, pasan por tu casa y no se bajan a dejar el paquete, se van… son unos mal educados y el servicio al cliente es pésimo.