DHLReviews of dhl-usa.com

Ordered a pocket watch which was shipped from New Jersey. Slow shipping speed and now I find out is was sent to the wrong city in KY. Now I get a message reading "Shipping Exception mis shipped. Otherwise it's lost and DHL doesn't work on weekends. Which makes my PKG now very late. DHL sucks the big one.

Delivery didn’t arrive and absolutely no way of contacting DHL for an update

Nothing more can be written for this garbage company. I used it on 2021 to ship vitamins to Asia, I chose the FASTEST method (around USD 170, delivery in 5 to 7 days) because it was a pack of vitamins for people in need during covid pandemic in Asia. Not only they did not deliver my package, DHL made mistake when typing my custom form on their computer. It ended up I had to pay extra $500 for custom or the package wouldn't be delivered. It was a nightmare. It took more than a month for the vitamins box to be delivered. Today Aug 18 I was supposed to receive an international package. DHL was the only option the company I bought from had to ship to USA. When I checked the tracking, my package has been in DHL Phoenix since Aug 15 and has not moved an inch. I finally got to chat with a human from DHL, only to be told that my package has been forwarded to the third party which is USPS since Aug 15. Then the human chat hung up on me. Of course USPS is the slowest and never answers the phone so I just gave up. DHL is definitely worse than Fedex. I'd received packages from Fedex just fine. But with DHL, I never had a normal experience with them.

Clearly DHL doesn’t bother reading these reviews because it appears they are universally hated. Even their employees don’t like them. DHL website is extremely difficult, leading you down blind alleys when you try and get to customer service. I was just trying to arrange a delivery and found it very difficult. I’m still in a do loop waiting for a call back, which I only got because there was a user blog recommendation on how to get around DHL’s phone prompts. I would never recommend this service to anyone, although they seem to have a lock on international deliveries. I am trying to get a table delivered from Morocco. As a follow up: I got around the phone prompts but was put into a cue for a call back between 2 and 4pm. At 2:00 I started getting automated phones calls (six times) which when answered went dead immediately. Then around 3:30 today I got an alert from my Ring Camera alerting me (I was not home) to someone at my front door…a DHL delivery truck. Fortunately, I was able to speak to the driver through the Ring Camera and told him to leave the huge box on the front steps of the house. If I had not been alerted, the driver would have left and I still would not have been able to contact DHL. DHL is clearly not interested in customer service, or at least at it relates to the recipients.`

I actually work for DHL and I can tell you that communication is terrible. No one knows wtf they're doing. Ask a question via email or texts get ignored. Currently looking for another job. Coming to work here was a big mistake...

So horrible service and they play a game on me about shipping. Forth back 3 times between Missouri and Ohio. And they smart mouth to me. Refused to refund or delivery my items that what I paid for.

DHL is among the most expensive and expansive delivery services, yet manages to be consistently incompetent, especially compared to their more budget counterparts. The amount of "missed deliveries" I've had from this company on packages that aren't even "signature required" is astounding.

My medicine was expedited for delivery through DHL. It arrived in Phoenix Arizona on 10/21/2024. Today is 10/26/24 and still no package! They try to say that a company this large doesn't have the technology to track my package from it's wearhouse to USPS. I have had 6 people that claims to be customer service act like "oh well" they show no concern. Even when the shipper called to find my medicine she was put of, treated rude. They act it's no big deal that the package they where paid to deliver that the customer paid for is no loss on them. I feel they are worse than FedEx, they steal the packages and have no shame, just keep changing the due date every time you call. Two packages where sent out the same time. 1 went through USPS, regular mail, and this package that was sent expedited thus costing more money. The USPS was delivered on 10/22/24 the DHL expedited package has still not been delivered and at this point according to this company they don't know where my package is at and are no hurry to find it!