DHLReviews of dhl-usa.com

Purchased an item on a Sunday, got confirmation that item would be delivered Thursday. Thursday comes and no package, checked tracking and package had been sitting in Phoenix and arrived the following Wednesday.. same thing happened with another purchase, item was to be delivered 4 days later and showed up 2 weeks later

Unbearable. They lost the item description that the shipper included with the parcel. It was supposed to be an overnight delivery but it took them 4 days to let me know that I am not in the customs database any longer. A week later the delivery person didn't follow instructions and claimed that I was not at home even though I was. Customer service promised redelivery the same day which did not happen. I was told that they try to ensure delivery but they can't make any gurantees. What a company ...

Ordered 13th March. Last status update 7th April. Package still not received. Seriously! I understand that there are delays due to the recent pandemic, however other companies I have order from have not had this issue in the meantime, and it seems like DHL only care to update their status every 20 days or whenever they feel like it. Emails ignored, phone number doesn't go anywhere. How are they still around as a company? I really hope they die out along with COVID-19 in the near or distant future.

Tracking stopped 7 days ago, package was supposed to be delivered yesterday. Chat with DHL was no help at all. I prefer UPS.

I can't believe I have a business I operate from home here in Smyrna Ga and DHL/AAustin Express is still accepting packages into the city from all over the world and not offering HAZARD Pay to any of their employees. I really feel sorry for them all that they are risking their lives everyday and DHL nor the contractor arent doing anything to show they care while workers are being exposes to many customers everyday. Great employees need jobs with employers that care.

I received notifications that 3 packages were to be delivered to me. I never received any of them. They do not know what happened to the packages. If you can avoid using this shipping service, do.

The web tracking is a mess. It’s a cryptic mass of misinformation, statements that an agent will call you about an issue BUT if you don’t hear from an agent you should call them(really???), incorrect locations for the item, and updates not posted for 24-36hrs after email notifications have arrived. I live in Japan and things are ORGANIZED. Not at the DHL Japan branch for Kansai. Emails just ignored, multiple phone calls to find out what is wrong, information provided to resolve the situation doesn’t get entered properly and the notifications to contact customer service start back up. And NOBODY wants to give the name/address of someone higher up the food chain to complain to. Those requests are just ignored. DHL seems to deliver Amazon packages without problems. I guess Amazon is a big customer. But if the sender is an individual, watch out.

Worst,unorganized, delivery company I've had the unfortunate experience of receiving package/packages from.NEVER on time.I will be checking the means of shipping for all future purchases from anyone.11 days to deliver one small package for less than 450 miles.