DHLReviews of dhl-usa.com

I ordered from a company called Blissy.com. They say my parcel was delivered July 22 2020. They gave me the DHL tracking number. My parcel has been delivered to Germany, and my address in the United Kingdom is clearly on the package. I had an initial response to my query from DHL, but now all has gone a bit slow/quiet. I need to have this sorted asap. This was not a cheap purchase.

Shipped back medical devices due to a hospital in the midst of a global pandemic. Provided incorrect information shipments would be held longer to allow agent management.

Horrible service. I have had three packages delivered to the wrong address and they won’t even help me. Wouldn’t recommend that you use them for anything

Worst experience ever. Never trust dhl for your packages. Forget about picking up your package from service center. Most unreliable service. You have to wait whole day to hear your packages didn’t arrive. I don’t understand how they even survive in business. Hate this experience

horrible, my order was delivered to the wrong address I tracked it down today.

My package ordered on June 18th has still not arrived. It's sitting in their warehouse since July 3rd. Per their website "Greetings: Your package experienced a delay while in transit to you. We sincerely apologize for any inconvenience. Kindly allow an additional 24 – 48 hours beyond the estimated delivery date for it to be delivered. Thank you for your patience as we work to resolve the reason for the delay" Getting the run around and I'm supposed contact the seller of the item? WHY? They obviously don't have it.

On July 7, I order some items from a business. Two of the items shipped FedEx from one warehouse the other shipped by DHL from another. The zip code was entered incorrectly on both. I received the FedEx package the next day (a day early) even with the wrong zip code. On July 10, I received a notice that there was a hold on the DHL package and I needed to contact DHL for address information. Their customer service is on Arizona time so I could not call for a couple of hours after the notice. I called first thing in the morning and after being on hold for quite a while, I provided the correct address information and was told I would have the delivery the following Monday (I needed for the weekend or I would not have paid extra for expedited delivery). The following Monday, there was still a hold for address information so I called again and after another long on hold time, I was spoke to a rep that verified that the proper address information and said that I would have the package later in the day. Well, it never arrived and the tracking information never changed. The next day, July 14 (a full week after it was shipped) I called again and was on hold for quite a while. The rep I spoke with did not have the updated address information and had to update it again. She took my phone number and said that I would receive a call if there was a problem. No call, no package, No luck. Called again, (4th call to Customer service and learned was again asked for correct address information. Total time spent on call number 4 was over 45 minutes. Don't know if the issue is resolved or not. Complete incompetence.

Amazing they can move "express" goods from India to Germany and then over to their Cincinnati Ohio terminal in less than 48 hours and then take 7 days to deliver 40 miles away. Their Twitter tracking help people are horrible.