DHLReviews of dhl-usa.com

Worst delivery company I've ever seen. I made a purchase on eBay (high value) and they had to deliver from USA to Spain. The package was shipped February 13 and it was supposed to arrive on February 25. I contacted the support from United States and they told me that "unfortunately, due to logistic issues, the package was severely delayed to the point where it is no longer expected to reach its destination". After that they told me to talk with the seller to come to a solution. Basically they lost it and they don't take any responsibility for it. Even worst, they decided to lie. I'm not buying in eBay anymore or another company that has DHL as their main delivery service.

You succeeded in losing a long term customer. Handling a customs clearance in the possible worst way, asking the same documents 10 times, making me emailing them 10 times with no result. The parcel was returned to the sender with all the regular documentation required from the customs! Now every time I use another courier for my two companies I rejoce thinking I'm not using DHL!

Absolute UNRELIABLE company. Delivering parcels on the ground. Also, WHY don't you allow SENDERS to pay the custom fees if buyers refuse. Remove that USELESS verification code. The ONLY person who'd have the tracking number to pay customs would be the sender or receiver. Brainless system with useless rules.

We have a package that has been in customs for the past week. Everyone I have talked to says it was good to go and should ship that day. Then it doesn't, I have been told I would get a call , that doesn't happen. It gets escalated and was told we would get a call from a supervisor within 90 minutes. That didn't happen. My package has been sitting in Cincinnati since 12/22/25 it is now 12/31/25. Horrible customer service.

DHL service absolutely pathetic!!!! I ordered an item from the US on 30 November, 2025. DHL had started processing my order since 1 December, 2025 and have gotten as far as shipping my order to their transit facility in Germany where it has been sitting since 12 December with no movement/ progress whatsoever. I have contacted their customer service to try and gather info, but have not received any response from them! With this kind of service DHL will go under very soon and thankfully there are now many competitors operating in this space. FedEx, UPS, Aramex all offer much better/ faster service and much more reliable.

DHL-USA continues to be the very worst! They consistently foul up our deliveries from our German and Austrian suppliers. If they were intentionally trying to perform so poorly, they couldn’t actually do worse. Today we received a doortag notice of a missed delivery, offering some options on how to manage delivery, offering to forego signatures, or for us to pickup at a DHL office, etc. But, no waybill# or any reference info. DHL-USA does nothing that we could imagine thanking them for. If they shipped for free, it would still be too expensive.

6 days my parcel has been sitting in the delivery office! Once it came out to be delivered and no delivery attempt made and it went back to the delivery office……where it still sits. It’s hilariously bad……..the good news is I will be telling the driver to stick it where the sun don’t shine because if it ever gets here I’m refusing delivery.

I had a few option to choose delivery company from. Needed item EARLIEST possible, so chose DHL, though being 42 USD vs others for 20 or even less, just to gain 2 days to get the shipment quicker. Shipment has been released by supplier SAME DAY hence well in time, but now DHL pushes out the delivery from my perspective for NO reason! Requested explanation as well as a compensation to the difference of e.g. 20 USD but all this is not heard and only flower-power blablabla messages. lesson learned: NO MORE DHL if Fed Ex or others are an option! BTW: had very similar issues also in Germany and Europe with DHL.... Such bad service but requesting FIRST CLASS prime service fees - not again!