DHL is listed under Shipping & Logistics.
DHL (dhl-usa.com) has 345 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Gail M.
DHL has lost my order. You deny this and you are lying. You have had the parcel since November 10, and you refuse to deliver it even today. This is exceedingly lame of you, and I see from other reviews that this is by no means the exception to the rule. Poor service apparently IS the rule. Waybill 2230736292
Mike
If they have a half star I would put it I send 2 package to Dominican Republic 2 weeks ago and still haven’t made it to the destination their service sucks
Nela N.
Terrible service. So unpolite on the phone, and it takes them so much time to upload any kind of news about the shipping. They simply don't care and it's obvious! I will definitely avoid dhl at all cost.
Tamila I.
Service is terrible ! Delivery guy just left the box 📦 on my door step , without informing me. He didn’t ring the bell and didn’t call me ! How come ? In the box was expensive things , costs more than 200$ !
Ruty E.
The company takes no responsibility for broken items & stolen valuables. A shipment sent from Germany to USA included broken dishes that were repacked including the broken pieces in a black trash bag & on the box wrote am employee " I broke Sorry" than from the box were stolen 2 boxes of real silver silverware 100 years old! The box was scanned out for delivery & was never delivered. It was picked up by the receiver after searching 2 days for the delivery. DHL customer service gives you the runaround & has no intention to deal with their thieves employees!
Dyson
Shame on me! I just made the list of customers who got extorted by this horrible business. I should have checked online before selecting the delivery option that uses this courrier. Well, live and learn. As many have experienced before me, this terrible business asks that I pay them duties, taxes and their own admin fees before they continue with the delivery. They ask that you pay up even *before* the package reaches the customs. In other words, it is a guarantee that you will have to pay taxes and customs, and MORE (other bogus fees), for your package. So if you are fond of paying more for delivery than you should, use them. As for me: NEVER AGAIN!
Abimbola O.
Do yourself a favor and use a different shipping company if you can. My friend sent a package to Jamaica from USA over a month ago and the package has not been delivered. It cost so much to mail a little package and they requested another payment when it got to Jamaica but package is still not delivered as at the time of writing this review.
r W.
i have found out dhl are as poor as yodel which i thought was not possible,things they have in common,tracking data for a parcels journey which is based on lies,and when you try and sort it out after staying in for 3 days in a row it is totally impossible to talk to a person,just electronic data with the same lies,when it is not possible to talk to a person it speaks volumes about the company,before ordering if we all asked who they use for carriage we might start to get the service we should.
