DHLReviews of dhl-usa.com

When I received the tracking information for a shipment from a vendor, I noticed that the house number in the shipping address was incorrect. I contacted the vendor, who told me that they were unsuccessful, and that I would have to contact DHL. Not finding a phone number on DHLS's web site even in the customer service page, I sent an e-mail from that page. After receiving no response, I used Google to find the DHL customer service number, and got to speak with someone... who said that only the vendor could get the house number on the shipping address changed. I still have not received a response to the e-mail I sent, and I am only getting a runaround here. Unacceptable.

If I could give no stairs I would. Simply DHL not fit for purpose. It should be mandatory for companies to disclose which delivery companies they use, so customers can make an informed decision as if they want to place an order. DHL website not operating, so unable to track delivery. Rang DHL, said they read my postcode wrong so parcel sitting at depot !!

This company is terrible, i've been waiting days or my delivery and it was suppose to be here today! The delivery man came by and didnt even knock on my door and let a sorry we missed you notice! So I called my local DHL and it took 7 minutes for someone to pick up as soon as the lady picked up she asked for my name and then said " **** Can I put you on hold for a sec? " i said yes and the lady left me sitting or 29 minutes so I then hung up and called the DHL support and they picked up and said they will try to get my guy to come back but he wont come back. I then made a live chat and the lady hasnt texted back in 13 minutes so im assuming its a fake live chat! Avoid DHL with all you can.

Ordered from Amazon Japan. 12 of the 18 items in my order made it to me but for some reason DHL “repacked” the box and the other six items disappeared. After weeks of waiting, they still have no idea where they are or if they will ever be delivered. They were large but expensive items so it’s especially suspicious that they are permanently missing. I would never choose DHL and it’s unfortunate that Amazon uses them so often.

Trash I had something shipped through these clowns 3 months ago and still hasn’t gotten anywhere. Just a joke. Use EMS, they actually get s*** done twice as fast as they predict. If they tell you 20 days, they usually do it in 10.

Any zero stars? Trying to ship 2 pieces of documents to Asia from NY. It stuck in NY for 7days. Called customer service daily. And each time they came up with some different name that will call me back within certain time. Of course I set my hope high, and zero call back. One told me my package failed customs twice (remember just document), one told me it’s in DHL station and not in customs yet. They finally opened up a trace and promised to update me next day at 5pm. I lost my patience, decided to call them to check before 5pm. I was on hold for an hour without even speaking to anybody. And the lady picked up the phone told me station still trying to gather info for my package. And now since I called them, I won’t get update today. I need to wait till the next biz day for them to call me back. On their book, they only need to update customer once a day. Go UPS or FedEx or even USPS. I could have slap a dollar stamp on my mail and it will be there already. They are holding my package hostage.

The delivery guy didn't speak English and refused to wait for me even after begged hard for it. By the time I went down, he was gone. And then he falsely reported I was not at home.

DHL supposedly delivered a package to me. They took a picture of part of a door and the package. It wasn't clear if it was my door or not. Someone was at the business when they delivered and checked within an hour. Nothing was there. I called DHL and told them that it never arrived. They said it did and provided the picture. I asked them to prove it and that picture was the only proof. I asked if they delivered to the wrong address and they could not. They told me to contact the shipper to file a loss claim report. When I did that, a trace was started and then I never heard back. When I contacted the shipper, they said DHL told them it was delivered. I was basically out of luck and out of a $200 item. Since I was making no progress, I was going to eat the cost and order again but not use DHL. Luckily, I got distracted by a week and magically the item showed up on the doorstep with a notice that said second delivery attempt. So I don't know what happened and I never will. These guys told me they delivered it but obviously it was redelivered at a later time (2 weeks later from when I reported it). I suspect the courier delivered it to the wrong place and they were able to get it back and deliver, but that's not what DHL told me. I feel I cannot trust this company and their delivery confirmations or handling of such issues and commuication. I could have double ordered and spent $400, but I was lucky I was distracted. All this time, not a single communication from DHL. I would not recommend doing business with them.