DHLReviews of dhl-usa.com

honestly, this is the worst shipping company save yourself the nightmare of shipping through them. I paid for home delivery on Dec 29 and as of today Jan 8 they called saying that my receiver has to make a two-hour drive to pick the package up and pay customs. Customer service is the worst they never give you a resolution. please if you are shipping to Latin America DO NOT SHIP THROUGH DHL! Si va a enviar paquetes ahorrese el dinero y mande por otra compañia porque su paquete va a ser detenido por aduana y DHL no se hace responsable por los cobros de ello. Temina uno pagando 2 veces el envio. pesima compañia y pesimo servicio al client. nunca me pudieron dar una resolucion.

Honestly, this is one of worst experience I have had. My package was shipped on 30th December and haven’t received my package as of today(01/05) I have been calling the customer service who wouldn’t help me anything other than reading the info from their site. The package was on hold for atleast three days in US(Ohio) which shouldn’t take more than 2 and 1/2 hours to fly from Ohio to the destination. A bride missed her wedding dress because of this delay. I had been calling them like a stupid everyday to see if they expedite the process. They don’t even have option to expedite if we pay extra money. They can’t give me the ETA on the shipment as well. Either their tracking system/logistics is really bad or they are not willing to give right info to the customer. Over all we just have to follow the status on site and the company cannot provide any additional service to customer.

Firstly my parcel arrived 2 days late because according to customer services it had been mislaid. Secondly the first customer service agent I spoke to on told me that the parcel was on its way and would be delivered that day when in fact it was misplaced Thirdly (and this is the worst part of all!) when the parcel  finally arrived it was left on my doorstep with a blank calling card on top of it. The delivery person didn't wait to see if I was at home or not. Had I not been at home the parcel would have been stolen as I live on a busy street where everything is stolen from our front gardens (even plants). This is not a safe area to leave such things and any intelligent person can see that. He/she should have waited because I was at home (and I came to the door as soon as I heard the doorbell), left it with a neighbour or left a calling card with the option of a redelivery. Finally I sent the above as a complaint to DHL customer services and yet nearly 3 weeks later I haven't even had a reply.

DHL was responsible for my only lost packages this year. Three (3) packages right before Christmas! Totaling close to $700 worth of merchandise. Christmas presents for five families. Just getting ahold of a person there is as difficult as reaching someone in a government office. Nearly impossible with 2-3 hr wait times only to be told there was nothing they could do in that dept and transfer you to start the wait process all over again. After investigating one package twice they finally admitted fault, but were still not going to take responsibility for reimbursement on the packages they lost. There is even record of them delivering the largest package to the wrong address and without obtaining a required signature for that delivery. They are still trying to void their responsibility and mistake. DHL lost Christmas for five families just on our three packages. What else have they lost? I will be very conscience of not using DHL from now on. Terrible experience.

DHL driver drove past my apt, and the complex office without stopping. I got a text two minutes later saying my address was incorrect. Logged on and sure enough my address was correct. Messaged customer service and Joshua answered zero questions before ending the chat. Called and they had me verify my address, said it was correct but theu didn't know when it would be delivered! The driver had just been here 40mins prior! So lazy.

I bought an item online for $35 plus $15 shipping. I WILL NOT EVER be buying anything again from any business who uses DHL Express. It was to be here by Christmas. For 10 days it has sat overseas with no tracking, order or info updated. This was my first and last time for this company.

They refuse to deliver my express package 24 hours after the inclement weather had passed. Then comes the weekend, and then they will 'try' for Monday+. I understand, snow is scary for some, but they also refused to be picked up in person. This was my first order with them and most certainly the last.

Absolutely the worst shipping company on the planet. When I see DHL as the shipper I automatically know (1) at best my package will be late, at worst it won't arrive at all (2) I'll be able to track the package only up to when DHL picks it up, after that the technology is too advanced for DHL to use (3) never, ever, under any circumstance do business with the company that chose DHL as their shipping partner again.