DHLReviews of dhl-usa.com

I truly hate DHL. Any time I have expected a delivery from them, there has been a problem. Packages have not arrived as scheduled. Multiple trips to their local office have been frustrating as even their “customer service” reps don’t seem to know what’s going on, or even how to locate a package in their system. Online info is often inaccurate or contradictory. And good luck getting a live person on the phone…it’s impossible. Carrier pigeons would provide better service!

DHL is genuinely the most incompetent shipping company in existence. The amount of times in recent months where items I have purchased have been shipped through DHL and have been delivered over 4 hours away from where I live is pure insanity, and it is an issue that doesn't seem to be rectifying itself. Once is an unfortunate circumstance, twice is annoying, 3 times is a pattern and anything beyond that is just a clear indication of a company that shouldn't even be in business. It is unfortunate that this pathetic excuse for a company still somehow manages to parasite it's way into our global mail economy. I got Mothers Day gifts for my mother, as it's my first year abroad and being so far from my family and of course DHL has ruined my mother getting her gift at all. I am a world away, and it clearly does not matter if its the USA or Italy, DHL has secured a global reputation of being more reliable as a burden than a shipping company.

Following an eBay order in the United States, DHL delivered my package. The day they were supposed to come, I was home, and they didn't show up. After two weeks without any further attempts or offering any solution, they returned the package to the seller. But it doesn't end there. It's been gone two weeks, and nobody knows where it is. DHL blames Apple and refuses to reimburse me. The seller, overjoyed, doesn't want anything either. They can't even tell me what happened to my package: it's a disgrace. The tax authorities, however, were quick to contact me to get me to pay. Never again DHL. I will never receive any compensation. They refuse to take responsibility.

En marzo 2026 envíe un rigid envelop a través de dhl express desde Union city New Jersey hacia Colombia y nunca llegó. En la página indica su estado “in transit” y la atención al cliente es una mentira atendida por insensatos que crean casos que de nada sirven. Aléjese de esta plaga DHL EEUU

I bought an item through Etsy and the seller used DHL to deliver it. It gets to Philadelphia, PA and is on hold because more fees had to be paid... which was not true (they claimed a clerical error). It gets to West Deptford, NJ and is on hold because "more information" was needed but... it turns out that was not true. DHL says they need at least 3 days to post that payment and the package is on hold until then. Their customer service was NASTY blaming me for not understanding their delay even though the DHL system said it was paid. Plus their cavalier attitude was "just wait for it" because "eventually it will show up". What BS.

I was expecting my package today. It’s said between 3-5 pm. It’s 10:00 pm my package never delivered due to delivery guy probably forgot to deliver ( how do I know?? There was section where you can see the location of driver, he was blocks away from my house and never came. Terrible!! It was gift for my daughter , and she will be coming to pick it up tomorrow. Can’t believe what just happened!

USE ANY OTHER SHIPPING AND DELIVERY COMPANY. I will never use DHL again! The only good thing I can say about this company is that they have available customer service. However, said customer service mislead customers about where your missing package is and continue to give the same generic answer about when it will be delivered. It's as if you're dealing with a robot programmed to give certain answers to problems customers call in for. The communication within the company regarding your package delivery is NON EXISTENT! They're a terrible company, and they know it!! But as long as they continue to get money for their so called services they really don't care.

worst service ever. i sent a package from mexico to usa. last week i sent the same package and it went through fine. this month it has been detained in cincinati they have everything and they have been asking for ridicolous amount of information. trust me never nerver never hire dhl