DHLReviews of dhl-usa.com

its terrible service i dont recive my package i pay more for rush and dont give me in time. the driver rafael put the package in diferent place don use the service

Honestly, a trash company at its finest. Customer service is terrible. You can’t find the phone number to the customer service line you want, they don’t respond to email inquiries even though they have forms, and they don’t resolve any issues. They just tell you to deal with it on your own with the vendor.

I believe that this is the slowest delivery system in the world! I firmly believe that I could walk and get my package sooner than they can deliver!

Negative to ZERO RATING. Terrible service. Lost my package. Delivered to the wrong state (Maine instead of California) even though address was noted correctly by merchant and customer. I waited at home for 3 days for a delivery that never arrived. Major inconvenience for customers. Every time I would call DHL, I was informed that driver was on his way. When I asked to speak to a Supervisor, I was told that I would receive a call within 90 minutes but NO CALL ever received. To this day, I still have not received the merchandise which is my dining room table. Horrible, unreliable delivery service and even worse customer support. DHL does not care about its customers!!!!!

China seems to like these guys. But every time I get a package it is always after seemingly endless delays and screwups. They hold a shipment because it needs customs payments or "something" and NEVER let you know. Even after you find out (and can't reach a human by phone)...the online record is wrong and not updated. [I finally dealt with a human who had a problem with "is" and "isn't" pronunciation. She made the two sound the same!] The Germans have a reputation for efficiency. But Noooooooooooooo. In fact the German Postal service AND delivery services have NEVER worked well. USE FEDEX. I will never use DHL. But on the positive side, in the last ten years they have risen from absolutely unusable, to merely incompetent.

DHL is the worst delivery company I've had the displeasure of dealing with. They never deliver my packages on time. I've have been forced to use this lame excuse for a delivery company only twice. Both times I was forced to use them the driver tried to steal my package. Then they try to deny it. I've watched the driver drive past my house then report they delivered my package or report I wasn't home. I will tell everyone I know and come in contact with to never use this absolute dumpster fire of a company ever for any reason.

Save yourself a lot it time and numerous phone calls and use FedX. They can’t seem to get an address correct and they tell you what you want to hear. They have lied to me since last Thursday June 10th and continue to do so. I will never use their service. I mean how many times do you have to tell them something. No one is educated enough to understand anything. Same yourself some problems. Use another service

Everytime I get a package with DSL there is a problem. Its damaged, missing or shows up a week or 2. I have even had terrible problems with the drivers, I honestly had to ask a driver to leave because he was sitting idle in front of my house blasting heavy metal music and smoking a joint. I now have a package that has been at their facility for a month. They tell me that they have no idea why it's there and to call the o bought the items from to replace them..wow