DHLReviews of dhl-usa.com

dhl SHOULDN'T BE ALLOWED TO EXIST.

If I could give '0' stars as a rating, I would. We used order a lot of items from the U.K. and have recently stopped because of DHL's consistently poor service, especially at their Cincinnati hub. Packages get lost there regularly during the 'customs clearance' phase. Reaching a competent human on the phone is difficult at best and when we have, the outcome has never been positive. We end up having to spend hours with the business (that sent the package via DHL) to get a refund for goods not received. We now refuse to order from any business that uses DHL.

My family sent a package from South East Asia to Dallas. It went through Hongkong - Cincinnati- Miami - Houston - Dallas. The package stop moving on the weekend. Once the package arrived in Dallas, they wanted me to update the address since now they said they can't send to PO BOX ( The DHL office in the sender city didn't say anything about sending to PO BOX) I change the address to my home address and called the customer service asking if they could expedite the delivery. Since the package is already in Dallas. Instead of waiting another 3 days as they estimated. The DHL representative flat out denied my request without hearing my reason and blaming me for the problem with the address. It likes I was speaking to a poor trained employee who doesn't even conceal he hates his job. I asked to speak with his supervisor. He said his supervisor will call me back in 90 minutes. But they never called back. Worst costumer service. Worst shipping company. I wish I could give zero star.

-0 if I could rate this company.. I paid approximately $70 for delivery service from the Dominican Republic to NYC.. my package only contained a college journal of 30 pages, which I had to submit online since I’m enrolled virtually. It’s been 2 weeks now, and no package.. I missed my deadline to submit. Needless to say, when I called for my package, they had the audacity to tell me, my envelop is currently being held by customs. I asked why (since it’s only 30 pages) and they couldn’t explain, in fact, the customer service rep, stated my envelope was the only one in the freight that was stopped by customs (what an explanation).. package is still sitting in Cincinnati OH…New York has and excellent federal Custom warehouse to sort anything, why the hell is my package in Ohio eff this company… in addition, the representative states they don’t have a corporate number I can call, at least to her 7 year knowledge

This shipper is without question the WORST ON THE PLANET! Never an on-time delivery. Lost packages. contact impossible. Things with this company could not be worse. And the same incompetent people continue to run a disgraceful horrible shipping company. I did not select this company to ship my item, the seller did. Sadly, I had no choice in selection of shipper, because had I a choice, DHL would not be used, EVER!

Consistently bad at doing their job which is to deliver packages. I have not choice when it comes to selecting my shipping carrier because among them DHL is the worst. Ranking :1-UPS 2-USPS 3-Fedex 4-DHL. The new logic DHL is applying. It's best to wait until the deadline to deliver a parcel. Indeed, DHL is now withholding packages even if they are in your delivery area until the hit the arbitrary delivery date they have established when your parcel left origin. They will even deliver a day after that arbitrary date while they could deliver sooner. @DHL, delivering sooner is a good thing that customers like and prefer.

I will NEVER LET COMPANIES I PURCHASE FROM TO USE DHL AGAIN. I have always waited an extra amount of time receiving my products when companies use them. I am currently waiting 2 weeks for a product that if shipped using another carrier would be here in three days.

If I could give a negative rating i would, delivery is slow and NEVER on time, all you get is excuses...Customer service is HORRIBLE and combative, I mean WHAT Customer service person gets in a combative argument with the customer !!! I will Never use them to ship, and HATE when i see a vendor I have bought from uses them for shipping....I don't know how this company is still in business