DHLReviews of dhl-usa.com

This company is the worst going and it's a shame because my 2 favorite company uses them, much to my black lipsticked, pale faced chagrin(sp?). CALLING ALL COMPANIES STOP LOWERING YOUR STANDARDS THIS COMPANY WILL BE THE DEATH OF YOU, AND NOT IN THE GOOD WAY!

worst service to use I will rate ZERO

If have a choice delivered post by horse or dhl, I'll choose first, I don't even have a mood put my descriprion.

I have requested for an address change and unfortunately they are not delivering my order.

Bad company don’t use them.

They delivered my package to not just the wrong address, but the wrong city then lied to me about it and refused to fix their screw up. I just happened to find an email with the wrong address on it and drove 2 1/2 hours round trip to that house to retrieve it. Fortunately, it was a nice young man that happened to keep it and gave it to me. They claimed that “I” went online & changed the delivery address or someone hacked my DHL account and changed it. I didn’t change it and I don’t have a DHL account. I might have believed them if it turned out to be an empty house & the package was stolen from there, but that wasn’t the case. After I received the package, I saw there was a new DHL label on it. I peeled it off to find my actual address on the original label & someone at their company changed it intentionally. When I first called to complain, all they had to do was send the driver to get it from the wrong address and redeliver it to me; but they couldn’t be bothered to fix their own incompetence, much less apologize. This is a horrible place to deal with and hope I never have the misfortune of having something shipped & delivered through them again.

Skye Footwear contracted with DHL to deliver my order. DHL delivered it to the wrong address. They sent me a photo they called “proof of delivery” which showed my package on someone else’s porch. I contacted the vendor, who contacted DHL. DHL told the vendor they had retrieved my package from the wrong address and delivered it to me They did not. They lied to the vendor. Fortunately, Skye Footwear is doing the right thing: They refunded my order and are sending me a complimentary pair of the shoes I wanted. Hopefully this time the vendor is not using DHL for delivery! It’s been several months since I placed the order!

I give this company a 0 star, not 1. The customer service is so rude and spoke awful English. And, hang up as soon as they can.