DHLReviews of dhl-usa.com

The worst company in the world. Please do not use DHL! Please do not! I sent a mail containing my son's passport, birth certificate and all his immigration documents on February 9, 2022. On February 10, the mail was on hold a Cincinnati Hub. I called customer service and they told me, they are waiting for a flight. Few days later the mail was still on hold, I called again they said the could not find a mail I gave myself to them. They opened investigation. 1 month later on March 8, the sent me a text message saying my mail is lost I need to fill a claim. My son missed is visa interview apointement twice. It took me several years to do his immigration documents. I am so disappointed, to do his passport and birth certificate again I have to travel abroad, who gone pay my flight ticket? My accommodation? Who gone pay my bill here when I will be abroad? My son his minor he was expecting to see and live with his mum soon. what I am I gone tell him? I do not know I have been crying since February 9, customer service are so unprofessional. The way they have been speak to me, it like is my fault if the mail is lost. I paid 137$ for a simple mail. They do not care. How can you run a business to destroy and ruin people life? I hope what happen to me will not happen to anybody. I left my son when he was 4 years, now he is 11 I was so happy that he will be with me soon. DHL decided to lost all his immigration documents. I do not know what to do. I wanted yo go to Cincinnati Hub to look the mail myself. They did not give me the address. People working at DHL are not human they do not have heart. I hope for them, they will never experienced what I live now with my son. A mail cannot flight or work. Do you think somebody just put my mail in the trash? Is people working at DHL are trained about how important documents people send are important? Their password is fill a claim. Some documents do not have a price because it takes years and money to do them. How are you gone reimburse time. I hope this day I decided to give DHL my mail never exist in the calendar.

This company is known for fraudulent activities concerning money laundering and drugs trafficing in de US. Go search on the web for the informations. But that aside, I can only tell they act like that too. I’ve been waiting for a parcel for over 2 months, while they keep it in transit and change the date and time schedule (I took screenshots everytime I checked). When you contact them to ask about the delay, they say you have to contact the seller because the seller should know about the delivery problem. LMAO. So I contacted the seller who was like "bro how am I supposed to know how DHL is working and delivering". So I re-contacted DHL with the information and screenshots about all this, and now they don’t answer anymore. About 4 attemps, for over 3 weeks now. I’d be in shame if I were a employee of DHL in the US… The CEO in this country is a bunch of fraudulent managers and their policy with their personnel is part of few police investigations. I guess DHL in the US will be a short story in the nearby future. It’s a pity because I didn’t choose this company, it was the seller’s option. Never use this company because you will never know how many problems you get with them. Sometimes they deliver on time, sometimes they just fluck it up. My experience with this company is almost always negative.

Package from UK made it to San Antonio in 24 hours only to be taken back to Cincinnati and back to Austin TX. Now it's on hold again claiming severe weather lol. It's amazing weather and has been every time they do this. They refuse to tell me where it is so i.can at least pick it up before it's just completely lost. Very frustrating and seeing they don't care to reply here says a lot.

Acquisto spesso negli USA da diversi e-commerce e in genere utilizzano vettori rapidi e affidabili che in tre giorni riescono a consegnare dall'altra parte dell'oceano, poco tempo fa per mia sfortuna hanno affidato la mia spedizione a DHL ed dal loro tracciamento risulta che dopo aver ricevuto il pacco dal venditore lo hanno trasferito da un posto all'altro vicini tra loro molte volte e poi lo hanno messo in giacenza (abbandonato) in un deposito per molti giorni in attesa di "un volo disponibile..." Assurdo, credo sia noto che DHL possiede una sua flotta aerea e non dovrebbe certo chiedere "passaggi" a qualche compagnia di turno, inoltre provando a chiedere supporto al loro servizio clienti una "preparatissima" operatrice mi ha scritto via chat che dovevo rivolgermi a DHL Italia... ma cosa c'entra se il problema è lì da loro? In sintesi si sono dimostrati inefficienti, lenti e non collaborativi. La data di consegna stimata è stata prolungata di due settimane rispetto a quella prevista all'inizio. In sostanza un altro grande marchio sbiadito nell'inadeguatezza al compito affidatogli.

Servizio clienti pessimo. 30 minuti per prendere la linea spiegare il problema, e poi mettono giù. Pacco non pervenuto, non si sa dove sia.

Dhl in Algéria became very Bad

They lie. A disgrace. Worst parcel service ever. David Evans.. 818. 516. 6608 ... at the Van Nuys, CA, distribution center is a bold faced liar, in no way interested in my loss. Only interested in protecting the driver who delivered my parcel against my instruction and against DHL policy. Cheyenne... the handler of my "case" ... with an Arizona phone number.. lies through her teeth. Under no circumstances would I ever deal with DHL again. And this is just the beginning of my effort to take action against DHL.

Worst possible service. The customer service representatives speak poor English and are not able to answer questions. My package came with missing contents and DHL will do nothing to take responsibility for it.