DHLReviews of dhl-usa.com

If I could put 0 stars I would of ,they made out they attempted my parcel what was lies .no one tries to deliver my parcel today as I was home all morning .and even if they did they should of least left a card, I'm so angry that they can lie like this ,this item I was expecting today is for a wedding tomoorw .I've tried to contact DHL and its completely useless ,this driver obviously did foul play and its disgusting service.

So unprofessional the customer service I was talking to he was literally singing and can’t find my account number very rude

I shipped 8 boxes from the U.K. to the US with DHL and every single one arrived damaged. Some of the boxes were so damaged that items had fallen out even though we had used heavy duty boxes and generous amounts of tape to hold them together. I reached out to DHL to let them know about the damage as well as the poor experience I had with the delivery driver and while they claimed to have opened a case to look into it I have never heard back and when I contact them they tell me to keep waiting.

They are awful - literally the worst service I’ve ever had. Was meant to get travel docs on a specific day to allow me to travel home 2 days later from the US. Didn’t turn up, was closed all weekend and resulted in me missing flights and costing me money on another nights stay and new flights. Their customer service was useless, constant mixed messaging and couldn’t even give me any certainty despite their mistake. The complaints procedure is also a joke; you get an apology and a review but no repayment for the significant costs incurred or the stress / inconvenience as they take no responsibility for it. They really are a terrible terrible company.

DHL lost my package and marked the delivery completed. They won't do anything about it, neither will the manufacturer. 200 dollars of equipment lost to the ether. Very sad. Avoid this company.

DHL will spell death to any reputable company out there using their mailing services. This company is the worst I've used them three times and every single time they get my package for over 20 days with no tracking information and nothing but I don't know I don't know I don't know every time you contact him. Your item will sit in a hub and tell enough bulk items are collected just sent to USPS for mail out. Trust me when your item is 75 miles from your home and a hub and you got to wait 10 days to receive it that is not good customer service. That is what you would call delivering something on the cheap! So any reputable company trying to save a buck on delivering their product this company will be death to you because people will stop ordering your product! This isn't just a my opinion this is a fact one strike two strikes three strikes you're out DHL.

If I could give DHL zero Stars I would. I have used them only twice and both times they have lost my packages which happened to be carrying very important/sentimental items. The first time my boyfriend and I shipped several bags from Spain to Austria, several of which arrived damaged, and one which never arrived at all. We called every DHL manager in Europe trying to track it down, only being met with “sorry, it’s lost. there’s nothing we can do and no, we cannot tell you where it last was.” After a year without our bag and months of emails, phone calls, and us trying to find it to no avail, we assumed it had been stolen, when one day my boyfriend went to renew a medical document which had been in the bag and the staff at the hospital said “by the way, someone tried calling you about a lost bag a while back, but we didn’t have a number to reach you on.” We immediately took action and tracked down the person who tried to contact us. We found him through facebook, a guy in Germany that worked with DHL lost luggage and had our bag the whole time and had been trying to find some way to get ahold of us. He was the first and only helpful employee for DHL that we experienced and thank goodness we were able to get it back. Clearly the communication between DHL managers and their lost and found staff is lacking, and the higher their rank the less they seem to care. Fast Forward 2 years and I had to send another 3 bags last minute from Mexico to Florida. I didn’t want to use DHL again after last time but did not see any better options. 2 bags arrived after weeks being held at customs, one has yet to arrive. I reach out to DHL multiple times only for them to tell me it’s still being held at customs and they do not have any updates. I wait several months always receiving this answer, then one day I call and they tell me it’s lost and to please file a claim for my money back, with no attempt to find the bag. I have been speaking to various DHL employees over the past couple of months since then and am only ever met with “Because your bag has been lost for over 6 months, our database deletes all info regarding it and we have no idea where it was last seen, please file a claim.” I do not want my money back, I want my bag which is carrying personal documents and other expensive/sentimental items. I clearly did not learn my lesson the first time, but I vow to never use DHL’s services after them messing up not once, but twice. I cannot be more disappointed with them and highly recommend to others NOT to use this company.

DHL is terrible. My item went "inactive" eight days ago and I have no idea if or when I am going to receive it. Any company or individual considering using DHL... just use FedEx or UPS... hell even USPS. Their tracking is better and is unlikely to go "inactive" or take ten days to go from Kentucky to my location Illinois (if you were curious, this is about a three hour drive not ten days). Kentucky literally boarders Illinois for heaven's sake. How can you lose something that quickly?