DHLReviews of dhl-usa.com

Extremely bad .No one should trust this company . Stuffs are polite speaking but a soy no help . We are forced to pay more than $900 as custom fee for a package cost 100 dollars hardly but important to us as the stuff wrote it is dutiable and my husband did not notice it .some stuffs even misbehaved with us . Never had an experience like it .

They never deliver when they say. Envelop seat in a location for 2 days and no updates in the tracking? How could this be. There is no one to move it forward and you have to wait until some body finds it. They sent my envelop to Jamaica instead of the US and nobody knew until I raised the claim. Not good and they are getting worse. Will change to FedEx. And they will run out of business if they don’t fix the logistics. And don’t blame on anyone but the bad management.

They lost my courier with important documents.

This is the worst company if you can call it a company that exists in the whole world, please do not send packages by mistake. The worst experience I have had with DHL, I sent a package out of the country and insured it with the highest amount they offer, after 2 months of the package not arriving, I return to the company located in Raleigh North Carolina, and according to me The person in charge of the care informs that the case of that package was closed because my family never showed up. Everything was a total lie and very suspicious, this same company charged my family member even more money supposedly for the time that they had the confiscated package. I called customer service requesting they return the package here to the United States and the answer was that unfortunately they could not do anything, finally after 4 months they decided to give me the package. I went to the manager of this office and he told me that he recommended that I go to my bank to get the money I had paid back. I feel that there is a lot of abuse by DHL with human beings and with their rights, I think that it should not operate in the market anymore. How sad. They are super decentralized and nobody answers you, the staff is trained just for what they want. This is an alert for all people DO NOT USE THESE SERVICES. I'm sorry I didn't check the reviews before this company will take my money.

Don’t ever send anything with this people. Awful customer service and too much delay.

Lost my package

This is the second time my package was not delivered by DHL - gone with the wind.No one responds to your emails or calls.Yesterday they said my package was signed for by an ineligible.No name was provided the worst part, the delivery address read Dallas Tx anywhere can be Dallas tx plus I stated my address correctly and completely yet they are bold enough to write it was to delivered to Dallas tx.Shame on you DHL, you guys have no morals or value, how is it that you are still operating?Don't you know people use their money to buy things that are being shipped through your miserable service?Why are you guys just lawless?You claim to deliver goods & services but all you ever really deliver are lies and imaginary packages!!!!

We switched to using UPS over DHL. In the past two years, DHL has lost two very important large package shipments from Hack Engineering in the UK to Beisan Systems LLC in Raleigh, NC. These are large heavy package and very important to our business. We are not able to manufacture these parts, only refurbish existing units which makes them even more important. DHL has not recovered the packages or made any compensations for their inability to perform the ONLY service they provide, shipping and delivery. It has been very disappointing and frustrating to the point where we have switched to using UPS exclusively for international shipping The latest lost package tracking number is AWB 7814576862 and we worked with multiple DHL recovery specialist to no avail.