Rory D.
It was a great experience until....
I ordered two 20 day cleanses for my husband and myself. The ordering was easy and the products came promptly. The enclosed materials were easy to read and follow. Then....10 days after I got our order, I got an email that the product was going on sale, it would have meant a $50.00 savings on our two orders. I emailed the company to ask if I could take advantage of the lower price. They declined my offer. Usually if something goes on sale within two weeks of purchase, the company will let customers avail themselves of the sale price. It was too much hassle to return and reorder. We are eager to try the cleanse during our upcoming vacation. I was disappointed by the response and it could affect future orders for us.
Response from DHerbsJul 17, 2014
Hi Rory, Unfortunately our processing system doesn't allow us to go back and adjust the pricing of the orders. Sales and promotions aren't something we always plan ahead of time. We do apologize that the timing of your purchase was not accommodated as it was a week prior to the promotional price for the Holiday.
