DHerbsReviews of dherbs.com

Response from DHerbsOct 14, 2014

Hi Michelle, Thank you for sharing your feedback. We apologize for your experience with our customer service rep and will pass your comments along. We understand that cleansing can be a challenge, but it is a lifestyle adjustment. We're happy to hear that you were able to have a better understanding of a healthy diet. The liquid cleanse is slightly more expensive due to the extra process of liquifying herbs.

Response from DHerbsOct 14, 2014

Hi Annetta, Thank you for the review. We do apologize for the inconvenience with the incorrect product being sent out to you. We do our best to provide accuracy and good customer service, but mistakes can occur. As a frequent customer of ours, we hope that you're aware that this is not a common issue for us. Hopefully all of your other shopping experiences with us has provided you satisfaction.

Response from DHerbsOct 8, 2014

Hi Michael, Thank you for the review. We've had several customers contact us in regards to the Jack Rabbit Plus formula. When we suggest the JackRabbit as a substitute, we do explain that it's similar, but not quite the same product. While one formula works in an instant, the other one helps to gradually bring out the results you're looking to achieve. Hopefully you will continue with the supplement and look for different set of results other than the one you're used to with the Jack Rabbit Plus.

Response from DHerbsOct 3, 2014

Rick, We're happy to hear about your successful weight loss in doing the cleanse. We do our best to ensure that all 100 capsules are in the bottles. We do find that some customers sometimes mistakenly loose capsules or just unknowingly take formula's twice.

Response from DHerbsOct 3, 2014

Hi Karlene, Thank you for your review. Everyone's body is different and has it's own intelligence. There's no standard or guarantee on how much weight any will loose as everyone's diet, metabolism and activities are different. The booklet that comes with the cleanse ask that customers only participate in light cardio instead of engaging in intense workouts. Exercising does help with weight loss, but it also builds muscles which adds on pounds. The activities you engaged in while cleansing could have effected your weight loss because muscles were being built. Even though you didn't loose the weight you were trying to achieve, we're happy to hear of the other benefits that you were able to receive from doing the cleanse. Continuing with the raw food diet can definitely promise more weight loss, however herbs are great stimulants to help your body and it's metabolism.

Response from DHerbsSep 30, 2014

Hi Rowena, Thank you for the feedback. The diet is something that we inform and advise our customers of before hand. The diet can be challenging but there's plenty to choose from within the diet. We always advise those who struggle with the diet to contact us for help. If you need assistance with finishing the cleanse please give us a call at (866) 434-3727.

Response from DHerbsSep 23, 2014

Thank you for your review. We understand that the diet can be challenging, but there's plenty to choose from under a raw food diet. We don't include meal plans in the booklet that comes along with the cleanse because not everyone can consume the same foods nor do we all have the same preferences. We have tons of free recipes available on our website in addition to those available on the internet. No further purchase is necessary, however some consumers choose to get more insight then others. This cleanse is for those who are ready for a lifestyle change which includes an adjusted diet. We're always here for assistance with the cleanse, the diet and support. Please feel free to contact us directly at 866 434 3727 if you need further assistance.

Response from DHerbsSep 19, 2014

Hi Gail, We see that your order was placed on August 19th and it was delivered on August 22nd. If you did not receive the package yet, we would hope that you would have contacted us for assistance. Please see the tracking details below and feel free to contact us at 866 434 3727. USPS 9405511699000465781011 August 22, 2014 , 1:17 pm Delivered BONIFAY, FL 32425 August 22, 2014 , 9:24 am Out for Delivery BONIFAY, FL 32425 August 22, 2014 , 9:14 am Sorting Complete BONIFAY, FL 32425 August 22, 2014 , 9:07 am Arrived at Post Office BONIFAY, FL 32425 August 22, 2014 , 5:11 am Departed USPS Facility PENSACOLA, FL 32522 August 22, 2014 , 3:23 am Arrived at USPS Facility PENSACOLA, FL 32522 August 21, 2014 , 12:32 am Departed USPS Facility LOS ANGELES, CA 90052 August 20, 2014 , 9:30 pm Arrived at USPS Origin Facility LOS ANGELES, CA 90052 August 20, 2014 , 8:15 pm Accepted at USPS Origin Sort Facility LOS ANGELES, CA 90034 August 19, 2014 Pre-Shipment Info Sent to USPS