Dharma Merchant ServicesReviews of dharmamerchantservices.com

I started with Dharma in Dec. 2018 because the fees were a lot less than my bank. Tradeoff is a one day delay in payment, but it is worth it is reduced fees. As business has grown I purchased some used Poynt machines and it really didn't occur to me that they are "permanently" linked to whoever the merchant was who had them. I asked the support team for assistance in getting them linked to my account and I can say the team was very responsive and worked on the issue. As you may know some merchant service providers "sell" a Poynt device for a low price if you sign a contract with them and they charge higher fees. These machines are virtually impossible to get switched over because that merchant provider does not want someone else to use their machine. I got assistance from Denieal in customer support and she did a great job and so far I have 2 machines switched to my account. I love the Poynt machines but they are expensive for a small business (hit hard by COVID too) so this worked out great. Thanks for all the help. And one thing, no matter how good you are sometimes things don't go right. For those who had a bad experience with Dharma I think it was just unfortunate because I have had great help from them all along.

Very helpful and great to work with!

Always friendly and efficient

The communication from beginning to end was literally perfect. I'm just not sure what else I could say??? Perfect.

We switched from another provider after extensive online vetting and then telephone contact with the top three companies that had the services we needed. The highest rated company and most recommended from an online review site failed miserably. High pressure tactics and a disconnect in pricing and services from what was advertised. The second company offered similar pricing but Dharma won out based on their virtual terminal application and reporting. Perhaps I got lucky, but the sales agent I dealt with was very knowledgeable about their products. The application process was relatively simple and the approval process did not take long. As with any new vendor, there were minor initial glitches which our sales agent guided us through them same day! Unheard of in today’s world of take a number and we will call you back! We operate a brick and mortar business with moderate volume, about half of our sales over the counter and the rest recurring. Dharma was the perfect fit for rates, services, and reporting for our business.

Loved the support and the way questions were answered.

Highly recommend

Excellent on all counts!