Dharma Merchant ServicesReviews of dharmamerchantservices.com

Response from Dharma Merchant ServicesDec 2, 2019

Hello, Thank you for your review. We apologize for your experience, and have just called and emailed you directly to resolve. Our records indicate we've been paying you all last week! Perhaps there's an error with your bank? We have left a voicemail and urgent email for you to respond to, and welcome follow up so that we can help get to the bottom of the issue. We want to ensure you're seeing the funds we've transferred to your account! We'd welcome an updated review if you feel our service warrants it, once we determine the discrepancy and solution to your problem. We are committed to a positive experience and welcome any feedback on your Dharma relationship. Have a great week!

Response from Dharma Merchant ServicesAug 2, 2019

We are very sorry that this situation devolved how it did, however Dharma acted professionally and in good faith from day one. We specifically advertise that we're not high risk, and never made such promises. We have all email communications to prove as such. We worked closely with this merchant in trying to get them to adequately respond to her multiple chargebacks. They ignored several voicemails and emails informing them of the situation. We have well documented notes that multiple employees reached out at multiple times via both phone and email to discuss the chargeback situation, all of which went ignored. We informed the merchant (after fully funding her for ALL sales up to this point, in good faith, despite multiple chargebacks) that our risk team was uncomfortable with their future sales. We informed them in no uncertain terms that future sales would be held for review. We left four voicemails. We left sternly worded emails. We were incredibly clear that if she ran future sales, they'd be held. A week later, they ran a large sale. They did not inform us in advance. They informed us via the same email we sent all previous notifications. That sale was held. When we informed them of the hold, they immediately threatened legal action, wrote reviews on every site possible, and were very hostile towards our staff. We decided that this merchant was no longer operating in good faith, based on their unwillingness to acknowledge our previous messaging, and increasingly aggressive communications. At this point, due to previous risk issues on the account, the funds for that sale are being held until the chargeback window passes. Considering that this merchant has multiple verified online reviews that claim non-delivery of services that they paid for, we see considerable risk for future chargebacks based on non-delivery of services. Since then, the merchant has received numerous chargebacks. Those chargebacks totaled MORE than what we initially held, so at this point, the merchant now owes us money. The merchant's online reviews show how they do business - almost every review complains of non-communication, lies, deception, or empty promises. It appears that this is how the merchant prefers to do business. This was an entirely avoidable and very unfortunate scenario. We work closely with our merchants to help ensure that we all stay protected from risk and chargebacks. But when merchants willingly ignore us and flaunt the rules that keep us all safe, funding holds are the result. This would have been the scenario at any provider, based on how this merchant acted. We wish that this situation hadn't occurred, but we're quite confident that we acted with integrity and good faith throughout the process. We are of the opinion that Dharma's online presence speaks for itself - our 12 years of customer service and five-star support are pillars of how we operate, even in difficult situations like these. We wish this merchant all the best in their future endeavors.