Frank
Honest
Honest, customer focused and personal!
Socially-responsible credit card processing solutions for any business. Dharma Merchant Services specializes in providing credit card payment solutions to small businesses and nonprofits. We sell Clover POS, terminals, payment gateways, and many other solutions to help your organization accept electronic payments.
Dharma Merchant Services (dharmamerchantservices.com) has 139 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Santa Barbara, California
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Administration & Services · San Diego, California
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Administration & Services · Malibu, California
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Administration & Services · San Jose, California
Excellent
Showing 122 reviews with 5 stars · Clear filters
Frank
Honest, customer focused and personal!
Lora
Dharma customer service is excellent; great service at great price--and great company values.
Dave C.
Excellent / responsive customer service. Friendly people that care about our business goals. Highly recommend.
Rajesh
Excellent, Never had any issues so far. It has been many many years with Dharma.
Michael W.
Dharma is the best.
Jordan
Dharma has been great over the last few years. I am very pleased with their customer service on the very few occasions I had to use them. They gave me competitive rates and during an analysis with another company who said they could beat Dharma's price, Dharma came back and matched that price as well. They have always done what they said they would do and that is refreshing. My only complaint is not with Dharma themselves but with the processing network they use. The chargeback process is archaic and nearly impossible for a merchant to win, even with signed proof of delivery to the matched Credit Card billing address. The credit card processing industry in general is not doing enough to protect merchants from fraud. Again not a complaint with Dharma directly
Response from Dharma Merchant ServicesMay 1, 2019
Jordan, thanks so much for sharing your thoughts. We do agree with you that some aspects of the chargeback process can feel frustrating. With that in mind - we welcome a direct reach out at [email protected] in the future for ANY chargeback related needs/concerns. We'll happily manage as much of the process as we can on your behalf. Thanks again for your review, and please let us know if you have any other requests or recommendations we can assist with!
Sadu
Denieal Williams is one of the best support reps I have every worked with. Smart, friendly, professional, courteous, and forgiving. Please make sure her efforts don't go unnoticed - her mgr needs to know this. She is an asset to your team and co and makes up for many other areas your co is lacking. Thanks
Response from Dharma Merchant ServicesMay 1, 2019
Sadu, We greatly appreciate your feedback - and we agree, Denieal is a wonderful employee and an important part of the Dharma team! Thank you very much for sharing your experience, we will definitely ensure that this is disseminated with her team and manager. Per your remaining comment, we welcome any additional feedback into how we can best support you moving forward. We will reach out to you separately to learn more about your suggestions for improvement, and welcome further feedback about how we can better our merchant experience. Thanks again for being a valued Dharma client!
James
I had been with 4 other merchant services before finding Darhma. I have been with them for 8 years and would go nowhere else!