Sourya S.
I purchase a channel from them the company services 3 to postal because the channel got terminated write after 4 to 5 days but the guy Marcus who assisted me was very good
I love the experience of the day 5 days services I have purchase the monetize channel from them due to some policy my channel got terminated from YouTube and I reach out to them and they said that this is the first time any channel got terminated from this policy so they offered me like partial refund i paid 700 and their return 550 and replacement channel and which will have no warranty I choose the replacement but Marcus the guy who assisted me I was a beginner in YouTube so he guided me very perfectly like a big brother and I will give him like 10 star he was very quick and reviews he done me everything solve my minor to minor problem and doubts that was I was having because I was a beginner I will go for 3 to 4 star to service because if you are charging that much the chance should not be terminated within 4 to 5 days and I think if you are given replacement you should have warranty time because it's not a small amount for anyone because we should respect the money but Marcus was the best guy in if you purchase anything from dfy Dave if Marcus is assisting you do not have to worry anything of it he will take care of anything is very professional in his job very quick like under my max timing of one message was like Max 2 minutes so I want to give a really big thanks to Marcus from DFY Dave team I think this guy should get more power and to more good position so that he can help more but there was a big turnout that this guy can be rude or not a good tone type and sometime not very professional in his works while brutally give him 4 to 4.5 stars and he also tell me after review at deleted or promoted to 5 star and I am promise it to give him five star but not the company but with this that text I don't think it is all the five star and just my tour reviews to improve their Services I am from India and we also run a big business in retails and we have also big showrooms across India in cloths business 1. Please provide prove that really the channels are not at terminated like they told me in 2 months like they deliver 200 + channels like 400 channels in 2 months they should provide a proof I think for more trust 2. I think they should give more warranty and insure that is anyone is getting that this type of issue they should like give more warranty or good things But 100% marcus really help me and he also give me advice like in the time of the after the channel termination not like you to make his profit or his company profit also for like my goods said that I should not make a wrong decision any explain everything to me how everything I think you Marcus you are the five star guy 10 star guy for me but I think the service is 3 star 24 star if the improve their quality but a very good professional team support and customer care is crazy good but in our conversation I promised him to give him a 5 Star review and when I done the review you also tell me to promoted to 5 stars or otherwise just delete it that but also hurt me diet this is very unprofessional and not a good way that to tell people and high promise him to give him five star I give the five but I think for like but there was some experience like one time I ask him like for good ideas but due to as a beginner I asked in these the good idea title because I written that because I from dave he advices to do titles punji titles and everything so I have prove also that this I will be like you are asking for my review and where you are asking does this are good as a dinner I just ask that question and he said he filled offended and like directly tell me the please don't ask me for help anymore but I don't think like as a beginner if I message it does catchy titles because I think it was not having that curiosity just I ask and also one time he when because to beginners I have minded out but in the starting like one time message me like in I think it was not like normal or professional tone that please keep in mind that I have other clients to respond and I completely in understand that you can't go to me or you have clients to but he like it hurt me like reached to me when you have good and concrete questions I think he is 5 but honestly for brutal truth is 4.5 stars like he has some issues like this which is not professional very good and just to ask clients to delete it or to promote 5 star I think it's not a good job




