xtinajtz
Guaranteed waste of time.
I have been in a continuous battle with trying to have a battery sent to me for an MULTI USE TOOL that was used ONE TIME before it stopped working completely. At first, Dewalt asked me to do some troubleshooting with the device, like trying to charge the battery on a different outlet or using a different charging mechanism. None of which I had available to me. After I told them that, they said we will send you a replacement battery and to allow 2 weeks fulfillment and delivery. They also mentioned that once the order is deployed that I would receive tracking information. It is now 6 weeks later. I send them an email every week to ask what the status is of my order and I get some AI generated response that was copy and pasted by a Customer Service representative, I’m sorry for the delay and for the frustration this has caused. “Upon checking, your order is still processing at this time. Tracking information is not yet available because the shipment has not been generated.“ I honestly feel like they are just waiting for me to give up on ever receiving it so they don’t have to be held accountable. I wouldn’t recommend Dewalt tools to anyone. No Customer Service, no follow through, no urgency to resolve., etc. They claim guaranteed tough, and they literally have this on their website…. The DEWALT® name is more than a brand; it's a symbol of trust for world-builders. It's a promise. A commitment to get the job done right. A symbol of trust is not what I would say about Dewalt.