DeWaltReviews of dewalt.com

Nieuwe schroefboormachine gekocht. Onder het boren gaat de boorkop steeds openen valt de bit of boortje er uit. Zeer slecht apparaat

I have many Dewalt tools. My tools are all 18v. I have been satisfied with all my Dewalt equipment. Some years ago I bought a cordless Dewalt vacumn model DC 515. Still works great. I liked it so much I bought one for a friend. My friend always complained it was a POS, no suction. I got it back from him and he is right, no suction. I've been trouble shooting it and it is not a battery issue. This morning I called Dewalt Customer Service. Their Rep first told me they no longer support that model and that it was probably bought secondhand. Total BS, I bought it off the Lowe's website new. Customer service bad. I'm finished with their products forever. Will never buy another Dewalt product.

I bought a framing nailer, I was supposed to get a free battery from a promotional offer. It’s been 2 months, only to find out, battery has been returned to sender, cause whoever filled order, is too incompetent to put down correct address

It has been over ten days since I contacted Dewalt regarding a defect in my reciprocal saw. The weight of the larger battery is too heavy (in my opinion) for the saw. The area that holds the battery begins to crack and the battery becomes too loose to make a tight fit. It causes the machine to not run smoothly. The same thing happened to an older model I own. This saw has never been dropped. It is a defect in design. I have yet received an answer from the company and it is still under warranty.

I have bled Black & Yellow for 40 years since it was Black & Decker and I Have 2 of father's all metal saws that still work. However, for the first time, since Stanely's takeover, I have had to wait over 5 weeks for a part to ship from the Canadian warehouse to my local Service Center that normally has taken 7 - 10 days. Nothing against the staff at the SC but the warehouse keeps delaying the shipping of the parts needed. Are the parts in stock at the warehouse?, yes and I know this for a fact because I have an acquaintance at the warehouse who has confirmed the parts are in stock. Because I have had to wait for the replacement parts for for 5 weeks I had to replace the planer with another brand. If the warehouse can't get their act together I will be forced to go to a different color for everything.

I have no idea what has happened to this tool company but it seems to me like the black and decker quality may be working its way into production on the DeWalt line. We have 4 service vehicles and with 1 running DeWalt, 2 running Makita and 1 running Milwaukee. By far the truck running DeWalt gives far more requests for replacement tools as any of the others. Crazy part of that is it is the older truck and gets sent out on less calls. Rediculous. And with a price over any of there competetors they should be be a better product not a worse. For now I guess its time to switch the truck over and i got my doubts that even masterforce would fail as quickly as the DeWalt and Decker junk these guys are selling

End of June 2022 I contacted Dewalt warranty support via email about a 20V XR 1/2" Hogring Impact not having any torque. The tool was about a month old. After sending them the requested information they tell me the impact is out of stock and to contact back in 2-3 weeks. When I contact them back on July 18th, 2022. On July 21st customer service agent Manuel replies to tell me they are still out of stock and ask if I can use the pin-style anvil version instead of the hogring anvil that I have. I replied no, my guys need the hogring style. Nearly a month later on August 29th I recontact Dewalt support about fulfilling the warranty claim. On Sept 3rd customer service agent Analyn Olado replies saying they are still out of stock and again asks me if I can use the pin-style anvil version and again I reply no I can't. On Sept 7th Analyn Olado says item out of stock and to allow 2-3 weeks. On Oct 10th I recontact Dewalt warranty support telling them I still need the warranty replacement impact. On Oct 12th I receive a response from customer support agent Lyn who proceeds to tell me that the item I need replaced under warranty is now discontinued and they don't have a replacement for it. At this point I KNOW they are lying to me. Fed up and frustrated I called Dewalt for the first time to talk to customer support directly. I spoke to customer support agent Leny and told them about all the problems I've been having since June with trying to get an impact replaced. I told them about Lyn, and how I thought they were lying to me about the product. Within 20 minutes Leny confirmed the tool wasn't discontinued, was in stock, and processed the replacement order. Leny didn't seem very interested in all the customer support agents that had given me the runaround for almost 3 months. I've never had to process a warranty on a Dewalt tool and it hasn't been a pleasant experience so I thought I would share it.

Maken een aanbieding waarbij ze een koffer "verkopen" waar je spullen los in liggen omdat de koffer veel te groot is (DeWALT DCK276P3T Combiset). Je mag dan voor 20 euro een blok schuim kopen om je duur betaalde gereedschap vast te leggen. Dit vind ik pure oplichting.