DeWaltReviews of dewalt.com

Absolutely a terrible product. I would never recommend a DeWalt problem to any company small or large. There hammer drills always break (i.e gears strip out). When they do, they do not adhere to the warranty. Very difficult to navigate through the phone calls and processes. I have a medium size company and today I have made the decision to stop buying DeWalt products.

De registratie van de extra 3 jaar garantie is een drama. Meer dan 7 producten heb ik 1 jaar geleden met verlengde garantie geregistreerd bij DeWalt. Deze verlengde garanties zijn op 1 na allemaal verwijderd. Ik heb inmiddels al 5x mailcontact gehad, en telkens zeggen ze dat het probleem is opgelost. Niets is minder waar. De aangeboden verlengde garantie is mijn inziens FAKE.

Bovenfrees gekocht in dec. 2022. In mijn account wordt de garantie op dec 2021 gezet. Geen garantie meer. Zeer slechte service rond de actie extra accu. Nooit een extra accu gekregen.

I have all my construction tools from dewalt since I thought it is supposed to be a reliable and reputable company. I was very wrong. The laser I bought from home depot died and it was replaced. After a year the replacement died. They won't honor the three year warranty since it is a limited warranty even though the product is defective still nothing. Their customer service rep Sherri C is rude and ignorant. I sent her all the info she asked for only to email me to tell me the support ticket is closed. Disgusting way to handle clients since I rely on tools to run my business.

I have probably spent $30,000 on Dewalt tools over the years. They have assured me that it is now a mistake to buy their products, and I will be moving on and purchasing a different brand. They failed to refund or credit my money for a product, (DXH45LP HEATER), with an abysmal rating for multiple failures and that proved to be a dangerous fire hazzard more than once for me. They went through the motions of "making it right" but lacked any follow through. The bottom line is that they won't own their mistakes, which seems to be the new normal for a lot of companies these days. It is unfortunate, because I really like their hand tool line and constantly upgrade my collection as the years go by. One would think that they would stand by this one product and ensure the thousands and thousands of dollars in future sales, but they didn't. That's why I say it is just another "American" company that has adopted the Chinese business model, where the consumer is not valued as an asset. They crank out inferior products day and night, focusing on the individual sale of these items, and completely overlook the men and women who are relying on quality products to keep their businesses running. I must say, I was really let down by Dewalt on this heater thing. I expected them to own the egregious engineering on this heater that is a rip-off. Instead, they are still selling them in stores, and basically told me to pound sand. Hello Milwaukee tools, I guess. What a shame. And shame on Dewalt!

An appalling company with appalling customer service. I bought a grass trimmer with a 3 year warranty. After 13 months I had to get it repaired under warranty at a DeWalt service shop 2.5 hours from my home. it took 7 weeks for DeWalt to deliver parts & 9 weeks for my machine to be returned After 2 years I had to get it repaired again and this time I had to wait 9 weeks again. Several phone calls & multiple e-mails to DeWalt but they don't want to know. They have the worst customer service I have ever dealt with and I have decided I will never have another DeWalt product again.

Bei meinem oszillierenden Multitool von DeWalt, sind jetzt das zweite Mal die Kohlen durch (in den ersten 1,5jahren). Gotools sagt DeWalt macht die Retouren selbst. DeWalt verweist auf gese. Als Kunde kann man für eine Garantieabwicklung schon Mal ein paar Stunden und Telefonate erwarten. Sehr enttäuschend qualitativ, Hardware wie service.

I reached out to dewalt customer service because a kit box (a box designed for a specific tool one gets when purchasing a kit) broke and I wanted to ask dewalt how/where to buy another one. The only reason I reached out to them was because their retailers know absolutely nothing about their products, not even talking about the model numbers for spare parts. Calling dewalt ended with a disaster: both representatives suggested I go back to where I purchased the tool and try my luck there, when I explained that it was useless they suggested I look at the manual, which didn't have the information I needed. I was bounced around between departments until BOTH calls were suddenly dropped, after overvan hour spent trying to find the right person whose knowledge level was, hopefully, just a notch above "zero"... So I went on the website and sent an e-mail. I explained my situation in detail, also started and finished the e-mail with the reason for writing it in the first place: need to buy replacement kit box... Unfortunately, it seems that the person who replied to my e-mail had the same mental capacity of those halfwits I encountered over the phone, I say that without any anger and the reason is simple: instead of READING my e-mail, a WEEK after I sent it I received a generic reply which stated that, prior to helping me, I have to provide the model number of the kit box, which is insane because trying to find out the model number of that cursed box was half of the reason I reached out to them in the first place... And it didn't stop there because they also needed the serial number of the battery that powers the kit box and the box itself, proof of purchase of said box and a description of use. Needless to say it was insulting to realize that not a single person there gives a damn or can ever help me, they're not knowledgeable or helpful and, unlike their tools, dewalt's customer service is, quite possibly, the absolute worst one I've ever encountered. It may be the most maddening and the worst THING I ever experienced, period! Words cannot describe just how badly I wanted to throw away all my dewalt tools and never hear the name 'Dewalt' again. Eithe way, my next purchase will not be a dewalt tool, that's for sure, moreover, I don't think I'll ever buy one of their tools ever again, simply because their customer service simply doesn't exist and a good customer service, to me personally, is as important as the tool itself, without it there is nothing, which is what I have now... instead of a new kit box, thanks to Dewalt.