DeWaltReviews of dewalt.com

I'm a DIY and bought a DeWalt dws780 mitre saw 9 months ago. I use it sporadically, and love the performance and the cut line feature. However, the cut line feature stopped working last week. My issue is with the DeWalt warranty service. Beyond atrocious. I live in Calgary, Canada, so called the 1-800 number which I think routes calls to the US. They had no clue where any city in Canada is located. Calgary has over a million people, Home Depots and Lowe's and other power tool stores all over the place. DeWalt is a very popular brand but DeWalt has no factory service here. They suggested I call their nearest factory service, in Edmonton, which is 200 miles away. They did not know if there were any authorized DeWalt service centres in Calgary. I called Edmonton. They offered to give me a shipping label to ship the saw to Edmonton. Once it arrived they thought 4-6 weeks to repair, and then they would ship it back to me. You have to question DeWalt's sanity in offering to ship a 68 pound mitre saw 200 miles and back to fix a light. I didn't want to be without the saw for the 6+ weeks it would take on it's round trip journey, so I quickly sleuthed the there were two authorized service shops is Calgary. The news was slightly better. I could drop the saw off, which I am happy to do, and it would be 4-6 weeks at one shop, or 3-4 weeks at the other. I dropped it off at the latter shop, and suppose I should be happy that I'll be without the saw for only 3-4 weeks. If I was a contractor dependent on my expensive mitre saw for a month, I'd be livid. As a DIY, I'm only p*ssed.

I have 3 Dewalt power tools - Miter saw, Orbital sander and Impact Wrench. I am happy with them overall. Unfortunately, for the little that I call for tech support its like they make it very hard to speak with anyone. I have given up on getting in touch with a person and trust me I am persistent. If I give up that means I've tried everything. This will make me think twice about buying another dewalt product.

Atrezzatura nella norma, prezzo alto non giustificato dal prodotto, ma la cosa più imbarazzante è l'assistenza in garanzia, veramente una truffa. Non la auguro a nessuno.

I bought two DeWalt Cordless Drills (Model #DCD708). Within six months, both malfunctioned. Obviously these drills come frovm the factory flawed and DeWalt just refuses to recall them or stop selling them. Here's what I have learned: DeWalt at one time was the standard for quality tools -- BUT THAT HAS CHANGED. This is not your daddy's DeWalt company. They now manufacure cheaply-made, bottom-of-the-market tools -- although they still sell the tools as if they were the same level of quality. This is a typical corporate money-making strategy. In the end, they destroy a good name and brand, but apparently the profits they make in the meantime while everyone figures out what is going on makes the scheme worth it. Do NOT buy anything made by DeWalt, espeically their drills. And spread the news...tell everyone you know that today's DeWalt is NOT the same DeWalt that made quality tools previously. You need look no further than this very TrustPilot report. 1.9 stars? Ouch. That's worse than any other tool manufacturer on earth! Learn from our mistakes -- do NOT waste your money and time buying anything from today's DeWalt.

I'm a homeowner who 18 months ago bought a cordless DeWalt combo - drill and impact driver. Used the tools around my house, maybe 2-3 times a month, for a few months not at all. Suddenly the impact driver stopped working. Didn't drop it, on one screw it worked then nothing. I bought DeWalt because supposedly high quality of the product they sell. For me it's failed. Obviously next time will be buying a different brand.

Item brought with 3 years warranty extension option. In reality is only one year: after registering the product the extended warranty was not offered. Trust level zero

Het gereedschap werkt als een tiet. Maar de service is ruk. Ik wacht al ruim 3 maanden (en nog steeds) op laders en accu's die bij de gratis lader en accu actie horen. Na meermaals contact te hebben gezocht is het nog steeds niet geregeld en krijg ik geen antwoord meer op mailtjes.

DeWalt has come down a long way in my experience. I have new DeWalt tools and old ones and the old ones still outlast the new, it's obvious they are using cheap parts and putting savings before quality, thats no secret amoung the tradies. It's a shame. Thier 305 mitre saw burns out, the 18v sds drill parts break inside, amoung poor build quality. Yet we still are guilty of buying DeWalt when we know what they are like.