DeWaltReviews of dewalt.com

Stealth sonic vacuum, was cleaning up and all of a sudden the vacuum became extremely loud. Had the vacuum 6 months (DEC) used it for three months. suctioned water without filter, cleaned with filter and bag. The noise is worse than rigid 6.0. Suction not what I expected, screw that hold bag on keeps falling out. (factory) screws.

Absolutely useless to ask for assistance the call centre is now abroad they don't understand you u don't understand them. They want you to put everything online which is poor. A technical problem you need to SPEAK to the technical department but they won't put u through.

Dewalt advertises their ladders in all videos and even on the product itself as having rung end caps included and it does not. I was told, after contacting customer service, that they are no longer included with the new black color. It is clearly advertised on the package that came with the ladders that rung end caps come with the new black ladders. I ordered 2 of them. This is false advertisement and unethical business practices. Dewalt is deceiving and defrauding it's customers through false advertisement. Their customer service is atrocious. I have emailed and called several times with no response. I'll be sending them back to home depot for a complete refund. I have thousands of dollars of Dewalt tools and batteries. I'll be switching back to Makita. For the best possible outcome, buy from a big box store and take it back if it fails. They will send it back to Dewalt, you will get a full refund or exchange with no dealing with Dewalt's customer diservice, and maybe after enough garbage goes back, they will change their business model. They will not mess with the big box stores for fear of losing their relationship.

I own a DeWalt 20v drill, chainsaw, pole chainsaw, and hedge trimmer - and I love them all. So when the carburetor on my Stihl gas-powered leaf blower went bad, I felt good about adding a new DeWalt leaf blower to my collection. I have two 5ah batteries that were new this winter, both fully charged. The leaf blower came with a 4ah battery, but I needed to charge it, so I attached one of my fully charged 5ah batteries. The airflow of the leaf blower is disappointing (my son commented how light and compact the tool is, and that should have been my first concern). Yes, it can move a leaf, about five feet then I have to follow the leaf continuously until I get it where I want it. I have a quarter acre with the house in the center. Before mowing, I use my string trimmer then I use my leaf blower to get everything onto the lawn so I can mow/mulch it all. I made it halfway around my house, about 15 minutes of continuous use, and the battery was dead. I put the second fully charged 5ah battery in place and worked faster so I didn’t run out of power before I even mowed the yard. When I finished mowing, I went back to the leaf blower to clear the grass clippings from the sidewalk and, again the battery was exhausted (also, about fifteen minutes of use). I pugged in the 4ah battery (now fully charged) and worked really fast to finish while both 5ah batteries were on their chargers. I can use the chainsaw or pole chainsaw or hedge trimmer for MUCH longer (this may sound odd, but I’ve never run either 5ah batteries dead on any of those devices, and I LOVE doing yard work) without running out of power. I bought this leaf blower on recycling day and was so confident of any Dewalt tool that I recycled the box after assembling and testing the tool, so there is no going back for a return, but this useless tool has soured my image of Dewalt permanently. I’ve laughed at neighbors who can’t mow their quarter acre yard in one day because their battery powered lawn mowers die so quickly, so I’ve stuck with gas powered mowers, leaf blowers, and string trimmers. This week I betrayed my instincts and experience - and I now regret it, badly, to the tune of $219 plus tax. If you live in a 10th floor condo, and need to blow the flower pedals off of your 100 square foot balcony, then this the tool for you. If you need to clear actual leaves, grass clippings, or yard debris then buy a gas powered leaf blower (or at least buy some other brand of battery powered tool than Dewalt).

Biggest waste of my money. Don’t make enough money to have to switch tools that stop working after 6months to a year of using. They dont value their tools or customers. Everytime a DEWALT too breaks I’m now buying ryobi. And well it’s about the same but longer battery life’s.

I’m a woodworker and in the process of transitioning all my tools to DeWalt. Purchased a new headless trimmer and after 4 uses, the head jammed up and unable to remove. After numerous attempts (the last one being a 47 minute wait time before I finally gave up) to contact support, I’m done. If you don’t value your customer’s time, I don’t value the company or product. What a disappointment and a shame on them.

Bij Mastertools.nl een hogedruk reiniger van DeWalt gekocht. Wordt vanuit DeWalt geleverd zonder aanzuig filter, komt daar dus gewoon door de kwaliteitscontrole (hebben ze die dan eigenlijk wel). Wacht al meer dan twee weken op nalevering, hoe moeilijk kan het zijn om een pakketje op de post te doen? Slecht, naar mijn mening beter een ander merk kopen.

Absolutely absurd customer service! Bought a battery that was faulty and needed to be replaced, it took forever to have this arranged and actually having it back. Received a replacement. Half a year down the line it stopped working again! Contacted Dewalt and they advised that ‘ Unfortunately, we are unable to proceed with your request as the warranty for the battery has expired. Our policy is to honour the warranty based on the original product and not on any replacement units. ’ Imagine how crazy this sounds!? Each item has its own guarantee and you can not punish your clients for having an item fixed or replaced because it was faulty, that is on you Dewalt! You clearly do not want to have a good customer service and wish to lose clients! If this is not resolved, we will not be purchasing anymore from you and will make sure that you receive a negative review everywhere!