Master M.
DeWalt is an unreliable business…
DeWalt is an unreliable business partner supplier an old-fashioned small print cheater and very unreliable with their service and guarantees. All their advertising campaigns are sham, a sham, counterfeit, false, misleading, deception, show, counterfeit, imitation, counterfeit, facade, better go to the competitor Makita If you still want to buy a DeWalt device, BUY IT FROM AMAZONE avg. 25% to 30% cheaper plus super fast delivery. The Case On July 1, spoke to DeWALT by phone about DEWALT BUY & GET OUTDOOR - 3975519 (cashback promotion) buy a certain device and choose a device as a gift from four products. After purchasing and filling in all forms, it turns out that they discriminate at which store you bought the DeWALT product. Is this a case of parallel import that allows Amazon to set a cheaper price, how can THAT difference in price of no less than 27% cheaper for a chainsaw come about. DeWalt supplies Amazon with larger discounts and then excludes (discrimination) those consumers who use the discount of, among other things, the cashback system and all their other advertising benefits to compensate for these discounts. The others do get it, but that is a cigar from their own box. They still work old-fashioned and underhandedly with the small print in their terms and conditions, without CLEARLY mentioning such important exceptions in their promotions and advertisements. ------------------------------------------------------------ This is what DeWalt replied! On July 3rd The product was purchased via Amazon, which is not a participating store according to the terms and conditions of this promotion. This is stated in point 4 of the terms and conditions, where it is clearly stated that purchases via unauthorized resellers, including platforms such as Amazon, are excluded from participation. ------------------------------------------------------------ Can someone explain to me how I recognize unauthorized resellers and why they can/may sell the DeWalt product? Butter on the head of our loving Belgian neighbors Toolnation? Or on the head of AMF? I now regret my choice with DeWalt because whoever does such antics will certainly also have small print in Guarantees (which you can read back at trustpilot. Conclusion DeWalt a producer with a double face speaking with a forked tongue. A procedure has now been started the SER parallel import is prohibited among other things and they have deliberately and knowingly allowed that, so they also disadvantage (as they call it) them well-approved resellers. Furthermore a report of discrimination (also prohibited) to the College for Human Rights. DeWalt a dubious old-fashioned small gnome-print company. DO NOT DO IT. Check regularly we will keep you informed