DeWalt is an American worldwide brand of power tools and hand tools for the construction, manufacturing and woodworking industries.
DeWalt (dewalt.com) has 337 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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David D.
Dewalt used to have good customer service, live people who could quickly understand and help identify and solve issues... Now they use automatic service that get stuck in a loop if it does not understand or give valid options to serve what you need.... I guess I switch back to milwaukee tools.
Neil H.
Bad quality drill driver. The hammer action wouldn’t turn off then the chuck just fell out. DEWALT not interested even tho I have extended warranty. Awful company. Won’t ever buy again.
Jeff L.
Tried to order parts for the DCPW1000 and they is no availability for several of them. Customer service is overseas which for some reason these large companies think will serve us best. Seriously, never again will I purchase a dewalt product
Dennis D.
I know everybody's frustrated with the 18 volt battery discontinuance. And now everybody's having trouble with the 20 volt drills which I think are a piece of crap compared to the 18 volt. I will never purchase another DeWalt tool again. The cheaper walmart, harbor freight, Ryobi etc was known not to last as long as DeWalt, but what the hell is the difference when you have to buy all new tools and hundreds of dollars if not thousands because they decided to stop making the battery. Bye-bye forever DeWalt
Jimi O.
I tried contacting Dewalt re my drill wont change torque speeds and a girl gave me a Mississauga number to call. Called it and the girl said she shouldnt have given me this number theyre too busy to talk to me. They are all out back fixing tools. She put me on hold for 10 minutes then the phone went dead. Dewalt is terrible.
Michel V.
Ellende begon een half jaar geleden met het aanmelden van een aantal actie producten en aanvraag voor de gratis power stac accu. Dit heeft aan tijd meer gekost dan al die machine's bij elkaar gekost hebben. Nummers kloppen of niet compleet en mocht het uiteindelijk toch lukken met hulp van een medewerker dan krijg je bericht dat het nog drie maanden gaat duren. Oke prima. Dan blijkt er een probleem met de draairichting van de schroef machine en wil hem voor reparatie aanbieden. Aangemeld bij de walth maar niet bij toolmax waar ik hem had gekocht. Jammer joh! Blijkt onmogelijk want geen enkele winkel of walth dealer neemt hem aan. Goed de bale van de walth
Susan M.
I purchased dewalt battery operated 6 1/2 inch 20v circular saw discovered it did not come with the rip fence and told it was a special order so I order it part #dw3278 got it today…it doesn’t fit the saw I purchased! Very aggravating!! So now I am stuck with a saw that I cannot get a rip fence for!
DP
Have a DWS780 saw and cutline LED died (seems common). Contacted Dewalt and they confirmed it was a warranty issue (saw is practically unused, mfg a year ago). Rep said (lied) that unfortunately they don't have the replacement part (power circuit board) so nothing they could do. Said they would just send it if they had it.... Well, the part is available, in-stock for immediate purchase. I pointed this out to the customer care guy....and they completely stopped responding. Sent multiple follow up mails...they refuse to respond.
