DeWaltReviews of dewalt.com

I purchased a 2-drill DeWalt cased set which included two 20v lithium battery's. This drill set was only used 3 times & in near new condition. Recently upon needing to complete a homeowner project as I attempted to charge one of the batteries, it would not accept any charge at all. After making a call to DeWalts customer service (Philippine based) the service agent completely rejected my complaint without ANY compensatory effort to stand behind the failed battery issue. I will no longer purchase, recommend or use any DeWalt products that I have.

I purchased the 10” table saw last February. Out of the box the fence was broken. It took three weeks for a replacement. The following week i removed the riving knife to make a dado c cut and the riving knife assemble came apart after a e clamp came off the spring. I brought it to a service center an hour and a half away and was told 2 weeks. That was 5 weeks ago. After I call the service center again I’m told still waiting for the part. Save your money and go to Harbor Freight. At least there you know what you’re getting

DeWalt would not honor the 3 year warranty for their 20V XR cordless Pole Saw. Avoid DeWalt at all costs, garbage product and useless customer service.

Bought a DeWalt DCBL722B leaf blower on 5/15/2024. First use it overheated and shutdown. This was less than 5 minutes of use. Got it replaced with the same model. Exact same experience with the second unit. Used both a 2AH and 5AH battery. Seems pretty useless for a yard tool. Tried speaking to them about a warranty claim but I am out of state from a service center. They said I can get a UPS ticket online. Went to the link and they wanted me to pay for a repair first. Warranty says three years free repair or replace. Make sure it works in the first 30 days. Will not recommend or DeWalt.

I have used DeWalt for a while now and they have been pretty reliable for me until now. I have a 20v 5AH battery that is not even old, and it will not hold a charge. I've had two saws break like I have no idea what is happening with Dewalt, but they turned into a Garbage company with bullshit products. Especially when you reach out to customer service for a replacement and get told they cant do anything at this time.

Was good a while back, ive had 3 new dewalt tools that broke in 4 months. Awful now.

Habe an der DeWalt Kraftpaket Aktion Teilgenommen, aber nie den darin erhaltenen Akku erhalten. Nach Über 6 Monaten Email Verkehr und ständigem Hin und her geschrieben, wird mir nun einfach nicht mehr geantwortet. Bin seit vielen Jahren DeWalt Kunden aber was die dort abziehen ist eine absolute Frechheit!!!!

Dewalt ist auch nur noch billig Schrott nach 4 Jahren motor Schrott. Jetzt kommen die wieder ja zu stark beansprucht, ne billigen Schrott produziert. Habe eine 100€ Tischkreissäge seit 20 Jahren 2 mal Kohlen gewechselt und sie läuft noch immer einmal kauft man dann für 1500€ was vermeindlich guten und es ist absoluter Schrott .