DeWaltReviews of dewalt.com

Brush cut 6inch chain saw just quit. Tried to cal. That’s a joke. Tired texting that’s a joke. Only I’m not laughing. I was a DeWalt tool guy but no ,ore.

make it impossible to leave reviews on products. You have to contact them via email, they send you an email back which you fill in and return- no way of knowing if or where a poor product review will ever be published- probably won't be. Must be the only company I have ever dealt with that doesn't have a "review" button somewhere- lack of confidence in their own products? Big strapline on their website about registering in Mydewalt so that you can leave reviews for other pros but this not true. Also having useless chatbot and to speak to Indian call centre very poor for what are supposed to be high end tools. Stupid thing is, I am overall very happy with my dozens of Dewalt tools and wanted to leave a mostly positive product review.

To all potential customers considering DeWalt: don’t make the same mistake I did! The quality of DeWalt tools has dropped significantly, and their so-called warranty is just a marketing gimmick used to pass you off to third-party contractors who do whatever they want with zero accountability. I’m a professional with over 30 years of hands-on experience. I handle tools daily and can identify a defect by sound alone. I purchased the DCD703, used it once, and instantly noticed a manufacturing defect in the chuck – unstable and not holding correctly. I took photos before sending it, clearly showing it in almost brand-new condition. I contacted DeWalt support, which turned out to be Stanley Black & Decker UK They told me: > “If it’s a manufacturing defect – it will be repaired under warranty. If it’s wear and tear – it will cost £51.59.” I stayed home the entire day for the UPS collection, losing £250 in wages, fully trusting that the warranty would be respected. And what did I receive in return? A vague reply from some “technician” claiming the damage was “wear and tear from regular use”. What use?! I used it once! No report, no images, no proof. Just a demand for money. If I refuse to pay – they want £25 + VAT because someone “looked at it”. Looked at it for what – one minute? Or maybe didn’t even look at all? This seems to be a standard extortion tactic. What’s worse, some so-called “expert” – who likely has no real experience with tools – is trying to tell me, a professional, that I don’t know how much I’ve used my own tool. Apparently, I imagined the whole thing, but he knows better — without ever having used it, heard it, or worked with it. I formally urge DeWalt to take immediate action regarding warranty request (13104498) and stop this disgraceful extortion by incompetent middlemen who are dragging your brand into the dirt

new pressure washer, the inlet pump where your water hose attached broke off, contacted support, started in 12/18/2024, (todays date is 7/10/2025) still no resolution for a simple "send me the part and i'll put it on" bought a harbor freight special and still running to this day. still waiting on the support team to assist. one sends me a number to call, they send me an email, then back again starting again march, now july, useless see messages below from dewalt: First and Foremost thank you for purchasing one of our Dewalt machines. We truly appreciate your business. Thank you for contacting our customer service team and inform us of your problem. Please contact our customer service team at 877-362-4271 and they will be glad to assist you with replacement parts or with locating a service center in your area. Don Hattan National Service manager FNA Group ----called that group: Marjorie Ayo (DEWALT®) Hello Chris, Thank you for contacting DEWALT® ------------------------received this response next: Hello Chris, Please reach out to our dedicated department responsible for our gas pressure washer at FNA for personalized assistance. They are eager to help and will gather all the necessary information to assist you promptly. Here is the contact information: FNA CS Phone #Toll Free: (877) 362-4271 General Email: cservice@fna-group then this response; Chris I would be glad to assist you. Has this been taken to an authorized service center for evaluation and repair. The one in your area is listed below Northern Tool & Equipment #646 3109 W Loop 250 N Midland, TX 79705-3230 (432) 242-3565 Sincerely Don Hattan National Service Manager FNA GROUP, Simpson, Delco 985 Busse Hwy Elkgrove Village IL 60007 PH - 847-348-1508 next response: Mark Labrador (DEWALT®) Hello Chris, Thank you for contacting DEWALT® We want to apologize for the inconvenience that you are experiencing with your DeWalt 3300 PSI 2.4 GPM Gas Cold Water Pressure Washer. I will be happy to assist you. The product you are referring to is handled by a specialized team. They would handle all inquiries requesting warranty, literature, or replacement parts regarding this product. Although I will directly forward your ticket to them; I would also like to provide you with their direct contact information for future reference. Here is the contact information: FNA CS Phone #Toll Free: (877) 362-4271 CS Phone #NOT Toll Free: Not available Website: simpsoncleaning.com General Email: cservice@fna-group We want to apologize for the inconvenience you're experiencing with your unit. I will be happy to assist you. The product you are referring to is handled by a specialized team. They would handle all inquiries requesting warranty, literature, or replacement parts regarding this product. Here is the contact information: FNA CS Phone #Toll Free: (877) 362-4271 General Email: cservice@fna-group

koop nieks meer van dewalt radio achter twee jaar stuk !!! heb hem enkel thuis in het kot gebruikt schande !!!

Net eenzelfde slechte ervaring met de DEWALT actie 'LAAD OP EN ROCK ON'. Drie producten terzelfdertijd aangekocht waardoor ik recht heb op een werfradio. Kreeg echter een lader toegestuurd! Op zoek naar een antwoord, krijg ik telkens opnieuw de onzinnige reactie dat alles op 1 factuur moest staan. ALLES STAAT OP 1 FACTUUR (hen bezorgd), weliswaar met de melding dat de 3 items in 2 keer werden bezorgd (omwille van voorraad problemen; waar ik niks kon aan doen)! Maar alles staat wel degelijk op 1 factuur, en toch blijft men diezelfde onzin uitkramen. Ik stap naar de consumentendienst! Is inderdaad niet de service die je bij dit merk verwacht!

I purchased a brand new Dewalt lawn mower, it doesn't work, and they will not honour any commitment or warranty even though it has only been 3 months from purchase.

Horrible return policy. Burnt drill and grinder. They said they would refund my grinder then said my grinder was in service when it never was. Ridiculous. Never again. Been going on for months.